Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
A knowledge base software designed to minimize errors, inquiries, and onboarding duration for employees is essential. It features interactive, user-friendly guides that any staff member can utilize without becoming overwhelmed during tasks. By developing a comprehensive online searchable knowledge base, organizations can boost quality assurance scores, minimize queries, and shorten training periods, ensuring all call center employees are aligned. Enhancing productivity and lowering mistakes, this tool aids employees in adapting to new protocols and managing complex scenarios independently. Capture your organization’s distinct methodologies through customizable, step-by-step instructions that elevate employee efficiency. With a ScreenSteps knowledge base, teams can enhance performance while significantly cutting down on both training time and ongoing support. By consolidating all job aids in a single, accessible location, employees can swiftly locate answers to their questions, fostering a more efficient work environment. This streamlined approach not only supports individuals but also contributes to the overall success of the organization as a whole.
Description
The Shortways Assistant is the digital adoption platform that supports employees who have to use dozens of applications on a daily basis!
Shortways knows that your time is precious! Our Shortways Designer interface allows you to save time when creating, modifying and publishing your user documentation!
The Shortways Assistant accompanies employees who are not familiar with the software with the help of its various aids:
Interactive step-by-step instructions
Contextual aids (first steps, user guides, training materials, business procedures, etc.)
News and new features push
Contextual FAQ
Support request
Search bar
Create and manage content independently
Dashboard and statistics
This way, your users :
Self-train and self-help in real time
Take on changes and new features more quickly
Are guided interactively, when they need it
Adopt their software more quickly
Thanks to Shortways, organisations digitalise training and reduce the number of support calls by a factor of 10.
API Access
Has API
API Access
Has API
Integrations
Cegid Talentsoft
Desktop.com
Indent
Ivalua
Oracle Fusion Cloud ERP
Oracle Fusion Cloud HCM
Outdoo AI
Rippling
SAP Store
Sage X3
Integrations
Cegid Talentsoft
Desktop.com
Indent
Ivalua
Oracle Fusion Cloud ERP
Oracle Fusion Cloud HCM
Outdoo AI
Rippling
SAP Store
Sage X3
Pricing Details
$57.00/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Blue Mango Learning Systems
Founded
2004
Country
United States
Website
www.bluemangolearning.com
Vendor Details
Company Name
Shortways
Founded
2011
Country
France
Website
shortways.com
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Work Instructions
Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control
Product Features
Training
Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce