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Average Ratings 0 Ratings
Description
Saphyre is an innovative, patented infrastructure platform driven by AI that establishes a comprehensive system of record to align and standardize reference data, documents, and workflows among financial counterparties, facilitating quicker readiness for trading and achieving near real-time settlements. By streamlining the onboarding process and the ongoing maintenance of accounts, it accelerates the setup of trading accounts, manages legal agreements, resolves issues related to standard settlement instructions (SSI), handles trade exceptions and confirmations, and performs calculations for securities funding, all while utilizing consistent data and documents across various service providers to reduce redundancies, callbacks, and potential settlement issues. In addition to its core functionalities, the platform offers transparent, real-time visibility into trading readiness, identifies and resolves issues proactively, and automates the enrichment and distribution of updated SSIs. It also features a digital negotiation process for agreements that includes version control, in-line comments, and integration with e-signature workflows, ensuring that all parties remain aligned and informed throughout the trading process. Ultimately, Saphyre enhances operational efficiency and reliability in the financial trading landscape.
Description
Exceptional service goes beyond merely interacting with customers; it involves integrating customer support with various departments to swiftly and effectively tackle challenges. By enhancing your customer service process from inquiry to solution, you can streamline requests, anticipate potential issues, and create seamless experiences. Revolutionize your operations by equipping your workforce to swiftly and proactively meet customer demands. Address concerns by linking all segments of your organization together. Ensure efficient processes by automating tasks across departments, from front-end interactions to back-end operations. Smartly assign cases to the most suitable staff members while maintaining oversight throughout the entire case journey. Keep a close watch on service performance to detect issues early and inform affected customers promptly. Accelerate problem resolution by studying workflow patterns that can optimize automation and productivity. Implement automation for frequent customer queries, leverage an AI-driven chatbot for instant answers, and integrate self-service capabilities on any platform. These features not only enhance customer satisfaction but also adapt and grow alongside your business needs. Ultimately, a well-connected approach elevates service quality, fostering lasting customer relationships.
API Access
Has API
API Access
Has API
Integrations
3CLogic
COZYROC SSIS+ Suite
Exigence
Five9
RadiantOne
Robin by Atera
ScreenMeet
Symphony
Integrations
3CLogic
COZYROC SSIS+ Suite
Exigence
Five9
RadiantOne
Robin by Atera
ScreenMeet
Symphony
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Saphyre
Founded
2017
Country
United States
Website
www.saphyre.com
Vendor Details
Company Name
ServiceNow
Founded
2004
Country
United States
Website
www.servicenow.com/products/customer-service-management.html
Product Features
Financial Services
Analytics
Branch Optimization
Channel Management
Compliance Management
Customer Engagement
Performance Management
Risk Management
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management