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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Saphyre is an innovative, patented infrastructure platform driven by AI that establishes a comprehensive system of record to align and standardize reference data, documents, and workflows among financial counterparties, facilitating quicker readiness for trading and achieving near real-time settlements. By streamlining the onboarding process and the ongoing maintenance of accounts, it accelerates the setup of trading accounts, manages legal agreements, resolves issues related to standard settlement instructions (SSI), handles trade exceptions and confirmations, and performs calculations for securities funding, all while utilizing consistent data and documents across various service providers to reduce redundancies, callbacks, and potential settlement issues. In addition to its core functionalities, the platform offers transparent, real-time visibility into trading readiness, identifies and resolves issues proactively, and automates the enrichment and distribution of updated SSIs. It also features a digital negotiation process for agreements that includes version control, in-line comments, and integration with e-signature workflows, ensuring that all parties remain aligned and informed throughout the trading process. Ultimately, Saphyre enhances operational efficiency and reliability in the financial trading landscape.

Description

Exceptional service goes beyond merely interacting with customers; it involves integrating customer support with various departments to swiftly and effectively tackle challenges. By enhancing your customer service process from inquiry to solution, you can streamline requests, anticipate potential issues, and create seamless experiences. Revolutionize your operations by equipping your workforce to swiftly and proactively meet customer demands. Address concerns by linking all segments of your organization together. Ensure efficient processes by automating tasks across departments, from front-end interactions to back-end operations. Smartly assign cases to the most suitable staff members while maintaining oversight throughout the entire case journey. Keep a close watch on service performance to detect issues early and inform affected customers promptly. Accelerate problem resolution by studying workflow patterns that can optimize automation and productivity. Implement automation for frequent customer queries, leverage an AI-driven chatbot for instant answers, and integrate self-service capabilities on any platform. These features not only enhance customer satisfaction but also adapt and grow alongside your business needs. Ultimately, a well-connected approach elevates service quality, fostering lasting customer relationships.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

3CLogic
COZYROC SSIS+ Suite
Exigence
Five9
RadiantOne
Robin by Atera
ScreenMeet
Symphony

Integrations

3CLogic
COZYROC SSIS+ Suite
Exigence
Five9
RadiantOne
Robin by Atera
ScreenMeet
Symphony

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Saphyre

Founded

2017

Country

United States

Website

www.saphyre.com

Vendor Details

Company Name

ServiceNow

Founded

2004

Country

United States

Website

www.servicenow.com/products/customer-service-management.html

Product Features

Financial Services

Analytics
Branch Optimization
Channel Management
Compliance Management
Customer Engagement
Performance Management
Risk Management

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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