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Description
Salesforce Field Service with Agentforce empowers organizations to optimize field operations and improve service delivery. By leveraging AI technology, the platform automates tasks such as scheduling, dispatching, and asset management, resulting in improved productivity and reduced costs. With features like mobile app extensibility, dynamic data capture, and real-time video support through the Visual Remote Assistant, field teams can work more efficiently. The service also supports customer satisfaction by providing actionable insights into performance metrics like first-time fix rates and technician utilization, helping businesses operate smarter and more sustainably.
Description
Offers extensive mobile functionality across devices such as iPhone, iPad, BlackBerry, Windows Mobile, and Android, enabling businesses to unlock new heights of efficiency and profitability through detailed service agreements, usage metrics, subcontractor management, equipment tracking, serialization, tailored reporting, and streamlined purchase and sales order processes, among other features. The system includes robust scheduling, work orders, and dispatch software specifically designed for HVAC, plumbing, electrical, and various service-oriented enterprises, providing an effective means to manage visit scheduling, quotes, invoicing, billing, and team coordination. aimInsight Consulting Inc. proudly operates as a Technisoft Registered Business Partner, authorized to sell, implement, and provide support for all applications within the Technisoft Service Manager suite. With a rich legacy of over 25 years, the Technisoft Service Manager stands out as a powerful maintenance solution that has consistently delivered reliable service to the equipment maintenance and service industries, adapting to the evolving needs of its users. This combination of features and support makes it an invaluable resource for businesses aiming to enhance their operational efficiency and service delivery.
API Access
Has API
API Access
Has API
Integrations
Augmentir
Flosum
Metazoa Monarch
Neuron7
Salesforce
Salesforce Customer 360
Salesforce Service Cloud
VSight Workflow
Integrations
Augmentir
Flosum
Metazoa Monarch
Neuron7
Salesforce
Salesforce Customer 360
Salesforce Service Cloud
VSight Workflow
Pricing Details
$75.00 per user per month
Free Trial
Free Version
Pricing Details
$40.00/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/service/field-service-management/
Vendor Details
Company Name
aimINSIGHT Solutions
Founded
1988
Country
United States
Website
www.serviceordermanager.com
Product Features
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Service Dispatch
Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management
Tradesman Job Management
Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking
Work Order
Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management
Product Features
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Order Management
Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management
Tradesman Job Management
Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking