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Description
Salesforce Energy & Utilities Cloud serves as an all-encompassing solution aimed at transforming the operations of energy providers and utilities, improving customer interaction, and advancing sustainability efforts. Utilizing the Einstein 1 Platform, this system incorporates AI-driven automation, real-time analytics, and tailored industry tools to optimize workflows in sales, service, and field operations. Among its standout features is a Smart Utility Contact Center, which equips agents with user-friendly resources and comprehensive customer insights, alongside a self-service portal that allows customers to handle their bills, enroll in various programs, and access a range of services. Additionally, the platform includes industry-specific Configure, Price, and Quote (CPQ) functionalities that facilitate precise quoting and order management, as well as capabilities designed for personalized customer engagement and specialized sales initiatives. To further bolster operational effectiveness, it boasts an extensive data architecture, AI-enhanced workspaces for both agents and mobile workers, and sophisticated work and asset management tools, ultimately driving improved productivity and service delivery. This robust platform exemplifies a significant step forward in the digital transformation of the energy sector.
Description
Utilities are undergoing significant transformations, and customer expectations are shifting alongside these changes. This evolution is fueled by advancements in smart grid technology, enhanced mobility, and new demands from customers regarding their interactions with utility providers. Many Customer Information Systems (CIS) have found it challenging to keep pace with these evolving needs, often hindered by outdated technology. Furthermore, the consolidation of CIS vendors in the market has stifled competition, leading to increased costs and limited options for utilities. SpryPoint is poised to shake up the industry by introducing the first enterprise CIS designed entirely for cloud delivery as a service. SpryCIS aims to meet the unique challenges that modern utilities encounter, ensuring they can effectively adapt to the demands of today’s landscape. With this innovative solution, utilities can finally access a system that is both modern and responsive to their needs.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
CloudHub
Salesforce Data Cloud
Salesforce Sales Cloud
Slack
Tableau
powerconnect.ai
Integrations
CloudHub
Salesforce Data Cloud
Salesforce Sales Cloud
Slack
Tableau
powerconnect.ai
Pricing Details
$275 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/energy-utilities/cloud/
Vendor Details
Company Name
SpryPoint
Founded
2011
Country
Canada
Website
sprypoint.com/pages/solutions/spry-cis/
Product Features
Product Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management