Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
Salesforce Agentforce Health is a comprehensive healthcare CRM designed to unify patient, provider, and operational data in one secure platform. Built on Salesforce’s deeply integrated architecture, it includes healthcare-specific workflows, compliance controls, and interoperability capabilities. The solution combines clinical and non-clinical data to deliver a 360-degree view of patients and members. AI-powered agents assist teams by summarizing records, automating document processing, and recommending next steps. Contact center teams gain real-time access to EHR data, eligibility details, and claims information to improve service speed and personalization. Care management tools enable coordinated, whole-person care with configurable care plans. Intelligent document automation reduces manual intake and accelerates case creation. Data 360 for Health enhances contextual insights across every touchpoint. Integration with MuleSoft, Slack, Marketing Cloud, and Service Cloud extends collaboration and engagement capabilities. Agentforce Health enables healthcare organizations to modernize operations, improve outcomes, and scale patient-centric care efficiently.
Description
Innovative healthcare solutions allow for the rapid creation and implementation of patient services and localized care delivery processes without any coding necessary. All patient information is securely encrypted, ensuring safety whether the data is stored or being transmitted. The power of data comes into play as you gain full visibility throughout the care delivery process. Gather information, refine your processes, and enhance services over time. By eliminating intermediaries, you can oversee the complete spectrum of care delivery across various healthcare services for your members. You have the option to establish or collaborate with a network of vetted vendors to provide care, using insightful analytics to manage expenses, promote accountability, and combat fraud effectively. Workflows can be set up for any service request, enabling care teams to reach out to a network of local, accredited providers efficiently. This approach eliminates the need for faxing and reduces the time spent waiting on vendor calls, allowing healthcare professionals to focus more on patient care rather than administrative tasks. Furthermore, by streamlining these processes, healthcare teams can ensure a more responsive and efficient system that benefits everyone involved.
API Access
Has API
No
API Access
Has API
No
Integrations
CareBridge
Yes
Concord Cloud Fax
Yes
Consensus Harmony
Yes
Inspire Planner
Yes
PhoneIQ
Yes
Provar
Yes
RouteGenie
No
Salesforce
Yes
Salesforce Agentforce
Yes
Salesforce Agentforce Life Sciences
Yes
Integrations
CareBridge
No
Concord Cloud Fax
No
Consensus Harmony
No
Inspire Planner
No
PhoneIQ
No
Provar
No
RouteGenie
Yes
Salesforce
No
Salesforce Agentforce
No
Salesforce Agentforce Life Sciences
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/healthcare/cloud/
Vendor Details
Company Name
VectorCare
Country
United States
Website
www.vectorcare.com
Product Features
Healthcare CRM
Audience Targeting
No
Campaign Management
No
Marketing Automation
No
Medical History Records
No
Patient Communications
Yes
Patient Management
Yes
Physician Management
No
Predictive Analytics
No
Hospital Management
Accounting Integration
Yes
Appointment Management
No
Appointment Scheduling
Yes
Bed Management
No
Billing & Invoicing
No
Claims Management
No
In-Patient Management
No
Inventory Management
No
Medical Billing
Yes
Out-Patient Management
No
Patient Records Management
Yes
Physician Management
No
Policy Management
No
Revenue Management
No
Patient Case Management
Activity Tracking
Yes
Assessment Notes
No
Billing & Invoicing
No
Calendar Management
No
Candidate Identification
No
Case List Management
No
Eligibility Verification
No
HIPAA Compliant
Yes
Medical History Records
No
Patient Records
No
Referral Management
No
Treatment Planning
No
Patient Management
Admissions Management
No
Bed Management
No
Discharge Management
No
Historical Reporting
No
Patient Flow Management
No
Patient Location Tracking
No
Patient Monitoring
Yes
Real Time Reporting
Yes
Waiting Time Tracking
No
Patient Portal
Appointment Confirmations
No
Appointment Scheduling
No
Bill Payment
No
Care Plans
Yes
Care Summaries
No
EHR-Agnostic
Yes
Health Record Access
No
Intake Forms
No
Lab Results
No
Prescription Renewals
No
Secure Messaging
No
Video Consultations
No
Product Features
Hospital Management
Accounting Integration
No
Appointment Management
No
Appointment Scheduling
Yes
Bed Management
Yes
Billing & Invoicing
No
Claims Management
Yes
In-Patient Management
No
Inventory Management
No
Medical Billing
No
Out-Patient Management
Yes
Patient Records Management
Yes
Physician Management
No
Policy Management
No
Revenue Management
No