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Average Ratings 137 Ratings

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ease
features
design
support

Description

Local physical businesses frequently face challenges in garnering steady customer reviews, often due to hurdles in the review-writing process or language discrepancies. Saint Aura addresses this issue by transforming customer feedback into immediate, refined drafts. Upon scanning a storefront's unique QR code, customers are greeted with an easy-to-use interface that prompts them with straightforward questions regarding their experience. In a matter of 5 to 8 seconds, Saint Aura's AI analyzes these responses to create a tailored review available in various languages. Customers have the convenience of copying, modifying, and posting the draft using direct links that take them straight to the platform's rating page. Additionally, for those who may have reservations, the system features an automated private feedback routing channel, which protects businesses from public negative comments by notifying their internal team first, thus ensuring a more controlled and constructive feedback environment. This innovative approach not only enhances customer engagement but also helps businesses maintain a positive online reputation.

Description

SalesCaptain is a customer experience management (CXM) platform enhanced by AI, aimed at assisting local businesses in attracting, engaging, and enhancing their customer relationships through a cohesive communication and marketing hub. It integrates various messaging channels, including texts, phone calls, social media, web chat, and payment processing, into a single, easy-to-use dashboard, supported by AI-driven communication and follow-up processes. The platform boasts features such as automated review collection, smart filtering and posting of positive feedback, business listing optimization, and personalized marketing campaigns through text and email. Additionally, it includes a multi-channel web chat system powered by Buk AI, as well as built-in telephony solutions that offer AI call reception, whisper coaching, transcription, and call tracking capabilities. Furthermore, SalesCaptain provides a customer management tool to streamline customer data and interactions, along with tools for referrals, collecting feedback, gaining competitive insights, and SmartPages designed to enhance SEO visibility, ultimately empowering businesses to improve their overall customer engagement strategy.

API Access

Has API

API Access

Has API

Screenshots View All

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Integrations

Facebook
Google Business Profile
Justdial
Tripadvisor
Yelp
Zomato

Integrations

Facebook
Google Business Profile
Justdial
Tripadvisor
Yelp
Zomato

Pricing Details

Rs 299/month
Free Trial
Free Version

Pricing Details

$300 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

KraftPixel

Founded

2014

Country

India

Website

www.saintaura.co

Vendor Details

Company Name

SalesCaptain

Founded

2020

Country

United States

Website

salescaptain.com

Product Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Alternatives

Alternatives