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Description
Safetrac is a comprehensive cloud-based software solution for managing security guards and tracking patrols, aimed at enhancing the efficiency of contemporary security firms through features such as real-time monitoring, effective communication, and automated reporting. Supervisors can utilize a centralized dashboard to allocate tasks, oversee personnel, and provide assistance to guards at multiple locations, all while benefiting from live GPS tracking, verification of patrol routes, and dynamic maps that illustrate guard movements and recent activities. Security personnel can utilize a dedicated mobile application to initiate their shifts, adhere to designated patrol paths, scan checkpoints, and swiftly document incidents with multimedia evidence and detailed notes, ensuring thorough accountability and precise records in the field. Additionally, Safetrac produces automated PDF reports and dispatches SMS notifications and alerts, fostering connectivity among team members and keeping clients updated, with the cloud-based infrastructure allowing access to information from any device, whether mobile or desktop. The platform places a strong emphasis on user-friendliness and simplicity, effectively minimizing paperwork and streamlining manual tasks, which ultimately enhances overall operational efficiency. As a result, security companies can focus more on their core responsibilities while relying on Safetrac to handle essential management functions.
Description
WebFirst serves as RTI's eCRM solution designed for both customers and partners, offering a web-based platform where users can tap into a repository of solutions for frequently encountered issues, monitor the progress of ongoing incidents, and submit new support requests. This system streamlines communication, accelerates the reporting process, and grants access to essential information and assistance at all hours, alleviating the need for additional staffing costs. With appropriate access permissions, customers can view a selected range of information that is typically reserved for internal staff, allowing for tailored visibility and interaction. Users have the ability to see their own active and recently resolved incidents, enabling them to track their status and optionally provide updates or messages related to those incidents. Additionally, they can download documents, files, and fixes made available through the File Download Manager feature of CustomerFirst, enhancing their ability to resolve issues efficiently. Overall, WebFirst not only improves customer satisfaction by providing self-service options, but also strengthens the relationship between RTI and its users through transparent and effective communication channels.
API Access
Has API
API Access
Has API
Integrations
Android
Apple iOS
Pricing Details
$8 per user per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Safetrac
Founded
2024
Country
United States
Website
safetrac.io
Vendor Details
Company Name
RTI Software
Website
www.rti-software.com/webfirst.html
Product Features
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
