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Description
Your clients are continually requesting new connections with various applications, but you find yourself juggling numerous tasks, including critical bug fixes and the next major feature rollout. This is precisely why rapidly expanding SaaS companies turn to Saasler: a robust integration platform that takes care of the demanding work while allowing you to maintain the appearance, functionality, and complete oversight of integrations as if they were developed in-house. After you outline your API in our Developer Portal, you can effortlessly link to a multitude of third-party applications and seamlessly incorporate new integrations into your offerings. Our mission is to provide your customers with an uninterrupted product experience, ensuring they can’t distinguish where your product concludes and where the Saasler integration starts. Additionally, as developers at heart, we prioritize security and control, allowing your product team to benefit from the high standards of these elements typically associated with self-developed integrations. With Saasler, you won't just meet customer demands, but you'll also enhance your overall product strategy.
Description
As you embark on a mission to enhance collaboration between customer support and product management, consider reaching out to your teammate, the Administrator, who possesses valuable insights and experience with your Help Desk system as well as Team Foundation Server or Team Services Online. Gather the essential information needed to establish a connection between your Help Desk and Product Management systems, aiming to create an integrated workspace where Development and Support collaborate seamlessly as a unified entity. Immerse yourself in analyzing your team's performance by examining ticketing data and its correlation with the development activities occurring within other teams. Additionally, ensure that your senior staff members from both departments are kept in the loop about any emerging requests, concerns, or bugs that are related to ongoing projects or anticipated tasks. This proactive communication will foster a more responsive and agile work environment. Ultimately, strengthening these connections will pave the way for more efficient problem-solving and innovation.
API Access
Has API
API Access
Has API
Integrations
Freshdesk
Groove
HappyFox
Kayako
Microsoft Teams
Salesforce
Zendesk
Integrations
Freshdesk
Groove
HappyFox
Kayako
Microsoft Teams
Salesforce
Zendesk
Pricing Details
$200.00/year
Free Trial
Free Version
Pricing Details
$8.00 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Saasler
Founded
2015
Country
Colombia
Website
www.saasler.com
Vendor Details
Company Name
Bluepen Software
Founded
2016
Country
United States
Website
www.bluepensoftware.com
Product Features
Integration
Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services
Product Features
Integration
Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services