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Average Ratings 0 Ratings
Description
SWORD™ serves as an all-encompassing software solution for managing Customer Service and Job Shop operations. This application excels in Client Relationship Management (CRM) and Contact Management, offering comprehensive logs for contacts and follow-up histories. Furthermore, SWORD™ is equipped with a strong feature set for generating proposals, sales orders, service orders, estimates, contracts, and invoices. It also functions as a small business Manufacturing Resource Planning (MRP) system, encompassing Job Costing for both materials and labor. In addition, it provides effective planning and control systems for factory equipment maintenance. One of its standout features is the ability to track orders designated for dispatch, whether to internal teams or field service personnel. Users can choose from various configurations, including a standard version compatible with Windows XP, Vista, and Windows 7, as well as options for Remote Desktop access to Microsoft Terminal Server. Additionally, it supports IP Client to IP Server configurations for local area networks (LAN) and wide area networks (WAN), requiring a Windows Server setup. With its extensive capabilities, SWORD™ addresses numerous challenges faced by service-oriented businesses. Its versatility makes it an essential tool for enhancing operational efficiency and customer satisfaction.
Description
iFactory stands out as the premier platform designed for the effective planning, monitoring, and enhancement of maintenance within various industries. It facilitates seamless collaboration among teams, tools, data, and workflows to deliver essential insights, allowing users to scale their maintenance initiatives and improve asset performance. With the capability to synchronize communication between iFactory and SAP ERP systems, whether ECC or S4/HANA, it enables comprehensive integration of maintenance records, costs, and asset activities into SAP. Users can conveniently generate purchase requests within iFactory and finalize purchase orders in SAP, while also syncing the SAP Material master with iFactory for efficient tracking of parts and inventory levels. Daily inspection reports help identify and address productivity challenges by monitoring work hours, machine usage, and gathering additional business data. By implementing well-structured preventive maintenance schedules and a thorough follow-up process, companies can achieve a remarkable 25% reduction in annual maintenance costs, along with meticulous tracking of parts and labor. Furthermore, the platform eliminates the need for paper documentation, significantly decreasing administrative burdens related to machine upkeep, compliance records, and audit data, thus enhancing overall operational efficiency.
API Access
Has API
API Access
Has API
Integrations
Microsoft Exchange
Microsoft OneDrive
Microsoft Power BI
SAP ERP
SAP HANA
Integrations
Microsoft Exchange
Microsoft OneDrive
Microsoft Power BI
SAP ERP
SAP HANA
Pricing Details
$295 one-time payment
Free Trial
Free Version
Pricing Details
$200 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Access Business Communications
Website
abci-software.com/software_applications/sword_service_management/field_service_software.htm
Vendor Details
Company Name
iFactory
Country
United States
Website
ifactory.jrsinnovation.com
Product Features
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Tradesman Job Management
Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking
Product Features
Maintenance Management
Asset Tracking
Billing & Invoicing
Calibration Management
Dispatch Management
Inventory Control
Inventory Management
Key & Lock Management
Mobile Access
Planning Calendar
Predictive Maintenance
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management