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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

SWORD™ serves as an all-encompassing software solution for managing Customer Service and Job Shop operations. This application excels in Client Relationship Management (CRM) and Contact Management, offering comprehensive logs for contacts and follow-up histories. Furthermore, SWORD™ is equipped with a strong feature set for generating proposals, sales orders, service orders, estimates, contracts, and invoices. It also functions as a small business Manufacturing Resource Planning (MRP) system, encompassing Job Costing for both materials and labor. In addition, it provides effective planning and control systems for factory equipment maintenance. One of its standout features is the ability to track orders designated for dispatch, whether to internal teams or field service personnel. Users can choose from various configurations, including a standard version compatible with Windows XP, Vista, and Windows 7, as well as options for Remote Desktop access to Microsoft Terminal Server. Additionally, it supports IP Client to IP Server configurations for local area networks (LAN) and wide area networks (WAN), requiring a Windows Server setup. With its extensive capabilities, SWORD™ addresses numerous challenges faced by service-oriented businesses. Its versatility makes it an essential tool for enhancing operational efficiency and customer satisfaction.

Description

iFactory stands out as the premier platform designed for the effective planning, monitoring, and enhancement of maintenance within various industries. It facilitates seamless collaboration among teams, tools, data, and workflows to deliver essential insights, allowing users to scale their maintenance initiatives and improve asset performance. With the capability to synchronize communication between iFactory and SAP ERP systems, whether ECC or S4/HANA, it enables comprehensive integration of maintenance records, costs, and asset activities into SAP. Users can conveniently generate purchase requests within iFactory and finalize purchase orders in SAP, while also syncing the SAP Material master with iFactory for efficient tracking of parts and inventory levels. Daily inspection reports help identify and address productivity challenges by monitoring work hours, machine usage, and gathering additional business data. By implementing well-structured preventive maintenance schedules and a thorough follow-up process, companies can achieve a remarkable 25% reduction in annual maintenance costs, along with meticulous tracking of parts and labor. Furthermore, the platform eliminates the need for paper documentation, significantly decreasing administrative burdens related to machine upkeep, compliance records, and audit data, thus enhancing overall operational efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft Exchange
Microsoft OneDrive
Microsoft Power BI
SAP ERP
SAP HANA

Integrations

Microsoft Exchange
Microsoft OneDrive
Microsoft Power BI
SAP ERP
SAP HANA

Pricing Details

$295 one-time payment
Free Trial
Free Version

Pricing Details

$200 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Access Business Communications

Website

abci-software.com/software_applications/sword_service_management/field_service_software.htm

Vendor Details

Company Name

iFactory

Country

United States

Website

ifactory.jrsinnovation.com

Product Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Product Features

Maintenance Management

Asset Tracking
Billing & Invoicing
Calibration Management
Dispatch Management
Inventory Control
Inventory Management
Key & Lock Management
Mobile Access
Planning Calendar
Predictive Maintenance
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

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