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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

SWORD™ serves as an all-encompassing software solution for managing Customer Service and Job Shop operations. This application excels in Client Relationship Management (CRM) and Contact Management, offering comprehensive logs for contacts and follow-up histories. Furthermore, SWORD™ is equipped with a strong feature set for generating proposals, sales orders, service orders, estimates, contracts, and invoices. It also functions as a small business Manufacturing Resource Planning (MRP) system, encompassing Job Costing for both materials and labor. In addition, it provides effective planning and control systems for factory equipment maintenance. One of its standout features is the ability to track orders designated for dispatch, whether to internal teams or field service personnel. Users can choose from various configurations, including a standard version compatible with Windows XP, Vista, and Windows 7, as well as options for Remote Desktop access to Microsoft Terminal Server. Additionally, it supports IP Client to IP Server configurations for local area networks (LAN) and wide area networks (WAN), requiring a Windows Server setup. With its extensive capabilities, SWORD™ addresses numerous challenges faced by service-oriented businesses. Its versatility makes it an essential tool for enhancing operational efficiency and customer satisfaction.

Description

Trades Operator is a cloud-based software solution designed specifically for home-service contractors, focusing on sectors like HVAC, plumbing, electrical, and cleaning services. Its primary objective is to integrate customer interactions and marketing efforts with on-the-ground operations and financial management within a unified platform. Features promoted include the ability to record calls, provide transcripts and summaries, follow up on missed calls, attribute calls to specific sources, and seamlessly sync advertising with Google and Meta. The envisioned workflow encompasses various aspects such as booking, dispatching, estimating, invoicing, payment processing, job costing, accounting, and AI-assisted searches and draft follow-ups, with all critical decisions requiring human oversight or approval. Targeting owner-operated service businesses that typically have around three to ten service vehicles, it aims to streamline their operational efficiency. However, the vendor has indicated that some features related to job management, accounting, and command-center functionalities are still under development, meaning not all advertised capabilities may be readily accessible at this time. As a result, users should remain informed about updates and new feature releases as they become available.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Google Ads No 
Meta Ads No 

Integrations

Google Ads Yes 
Meta Ads Yes 

Pricing Details

$295 one-time payment
Free Trial No 
Free Version No 

Pricing Details

Design Partners receive free access for the first 12 months; availability is limited. Standard plan pricing is discussed during a demo.
Free Trial No 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Access Business Communications

Website

abci-software.com/software_applications/sword_service_management/field_service_software.htm

Vendor Details

Company Name

Trades Operator

Founded

2026

Country

United States

Website

tradesoperator.com

Product Features

Field Service Management

Billing & Invoicing Yes 
Contact Database Yes 
Contract Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Electronic Signature No 
Inventory Management Yes 
Mobile Access Yes 
Payment Collection in the Field Yes 
Quotes / Estimates Yes 
Routing Yes 
Scheduling Yes 
Service History Tracking Yes 
Time Clock Yes 
Work Order Management Yes 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

Product Features

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

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