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Average Ratings 0 Ratings

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ease
features
design
support

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Description

SQL Server Integration Services for DB2, MySQL and Oracle, PostgreSQL BigCommerce, Dynamics CRM. FreshBooks, Magento. Mailchimp. Salesforce. Salesforce Marketing Cloud. SugarCRM. Zoho CRM. Devart SSIS Data Flow Components. For each source, the following high-performance components will be included: Source, Destination, and Lookup. Connection managers are also included. These components include handy custom editors and SQL SELECT support to cloud apps.

Description

Everything you require to deliver exceptional customer experiences is right at your fingertips. Picture a scenario where every customer service request is addressed swiftly and efficiently, eliminating the chances of miscommunication or the hassle of locating past transactions. Sugar Serve provides all the tools necessary to forge remarkable customer interactions, from straightforward dashboards to comprehensive self-service options. You will always be equipped to meet your customers' needs at any time, regardless of the issue at hand. Many businesses today invest considerable resources to attract leads and secure sales, only to witness those relationships deteriorate due to poor customer service. With Sugar Serve, maintaining customer satisfaction and loyalty becomes a seamless process. This customer support platform is designed with the essential features that service agents value most, ensuring you have immediate access to the vital insights required. Moreover, SugarLive integrates the benefits of omnichannel customer interactions into Sugar Serve, all within a unified service experience. Ultimately, the combination of these tools empowers businesses to not only retain customers but also enhance their overall satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Sugar Sell
Amazon Connect
BigCommerce
FreshBooks
IBM Db2
Magento
Mailchimp
Microsoft Dynamics 365
MySQL
Oracle Database
PostgreSQL
RT Telephony
SQL Server
Salesforce
Salesforce Agentforce Marketing
SugarCRM
Zoho CRM

Integrations

Sugar Sell
Amazon Connect
BigCommerce
FreshBooks
IBM Db2
Magento
Mailchimp
Microsoft Dynamics 365
MySQL
Oracle Database
PostgreSQL
RT Telephony
SQL Server
Salesforce
Salesforce Agentforce Marketing
SugarCRM
Zoho CRM

Pricing Details

$199.95/one-time/user
Free Trial
Free Version

Pricing Details

$80 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Devart

Founded

1997

Country

Czech Republic

Website

www.devart.com/ssis/

Vendor Details

Company Name

SugarCRM

Founded

2004

Country

United States

Website

www.sugarcrm.com/solutions/sugar-serve/

Product Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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