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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

SP IT Helpdesk is a versatile application designed for Microsoft Teams and SharePoint that effectively integrates helpdesk functions, change management, IT asset tracking, a calendar, discussions, and document management. Unlike conventional standalone help desk systems, SP IT Helpdesk merges business process automation with a collaborative experience for teams. Users benefit from a self-service MyIT portal accessible via MS Teams or SharePoint, simplifying the process of ticket submission and granting access to a comprehensive knowledge base, essential documents, and training links. IT personnel can utilize the secure Staff Portal within Microsoft Teams or SharePoint, which serves as a centralized hub for organizing IT tasks, communications, and documentation. Additionally, the platform features an integrated Power BI Dashboard that enhances visibility and reporting capabilities for management, ensuring informed decision-making and streamlined operations. This innovative approach fosters a more efficient and connected IT support environment.

Description

ourshared P2P utilizes the capabilities of Microsoft SharePoint to deliver a highly adaptable, powerful, and user-friendly procure-to-pay system. This solution offers immediate financial visibility, enabling users to take charge of their budget and spending more effectively. TransRe has been benefiting from enhanced global operations thanks to Evolution Dynamic’s ourshared P2P application. Designed as an accelerator for Microsoft SharePoint, ourshared P2P significantly minimizes the time and effort involved in managing purchase orders, invoices, and credit notes, as well as their approval and posting to financial accounts. By utilizing SharePoint’s functionalities—such as multiple sites, custom pages, and built-in workflows—businesses can tailor intricate procure-to-pay processes to satisfy specific user and organizational needs, all while leveraging user-friendly Microsoft tools and standard templates. This customization allows for greater efficiency and alignment with various operational requirements.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft 365
Microsoft Power Apps
Microsoft Power BI
Microsoft SharePoint
Microsoft Teams

Integrations

Microsoft 365
Microsoft Power Apps
Microsoft Power BI
Microsoft SharePoint
Microsoft Teams

Pricing Details

$15 per user per year
Free Trial
Free Version

Pricing Details

$6500 one-time payment
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

SP Marketplace

Founded

2012

Country

United States

Website

www.spmarketplace.com/sharepoint-helpdesk.html

Vendor Details

Company Name

Evolution Dynamic

Country

United Kingdom

Website

www.evolutiondynamic.com/Home/P2P

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Product Features

Procurement

Asset Management
Auction Management
Bid Management
Budget Management
Catalog Management
Contract Management
Inventory Management
Invoice Processing
PunchOut
Purchase Order Management
Receiving
Requisitions & Approvals
Sourcing Management
Spend Management
Supplier Management

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