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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The SOMA Global Platform stands at the forefront of the industry, offering a cloud-native solution specifically designed for the public safety sector. Featuring an extensive enterprise ecosystem, it encompasses four distinct cloud-based suites: critical response, incident management, courts and corrections, and administrative, all tailored to serve our public safety partners effectively. These integrated suites are crafted to accommodate the specific requirements, workflows, and designs of your agency, facilitating coordinated responses and seamless data-sharing among personnel, agencies, and multiple disciplines. The platform ensures that public safety professionals can access crucial information and workflows swiftly, enabling them to operate more efficiently and securely. By integrating four comprehensive suites—critical response, incident management, courts and corrections, and administrative—the SOMA Global Platform aims to streamline, automate, and future-proof your communication, operational, and interoperability challenges. Additionally, it provides a robust suite of applications and tools designed for first responders, empowering them to deploy resources in the most effective manner possible, ultimately enhancing community safety. This holistic approach positions the SOMA Global Platform as an indispensable asset in modern public safety operations.

Description

WebFirst serves as RTI's eCRM solution designed for both customers and partners, offering a web-based platform where users can tap into a repository of solutions for frequently encountered issues, monitor the progress of ongoing incidents, and submit new support requests. This system streamlines communication, accelerates the reporting process, and grants access to essential information and assistance at all hours, alleviating the need for additional staffing costs. With appropriate access permissions, customers can view a selected range of information that is typically reserved for internal staff, allowing for tailored visibility and interaction. Users have the ability to see their own active and recently resolved incidents, enabling them to track their status and optionally provide updates or messages related to those incidents. Additionally, they can download documents, files, and fixes made available through the File Download Manager feature of CustomerFirst, enhancing their ability to resolve issues efficiently. Overall, WebFirst not only improves customer satisfaction by providing self-service options, but also strengthens the relationship between RTI and its users through transparent and effective communication channels.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

SOMA Records

Integrations

SOMA Records

Pricing Details

Free
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

SOMA Global

Founded

2017

Country

United States

Website

www.somaglobal.com/public-safety-platform/

Vendor Details

Company Name

RTI Software

Website

www.rti-software.com/webfirst.html

Product Features

Law Enforcement

Case Management
Certification Management
Court Management
Court Management Integration
Crime Scene Management
Criminal Database
Dispatching
Evidence Management
Field Reporting
Incident Mapping
Internal Affairs Administration
Investigation Management
Scheduling

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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