Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The SOMA Global Platform stands at the forefront of the industry, offering a cloud-native solution specifically designed for the public safety sector. Featuring an extensive enterprise ecosystem, it encompasses four distinct cloud-based suites: critical response, incident management, courts and corrections, and administrative, all tailored to serve our public safety partners effectively. These integrated suites are crafted to accommodate the specific requirements, workflows, and designs of your agency, facilitating coordinated responses and seamless data-sharing among personnel, agencies, and multiple disciplines. The platform ensures that public safety professionals can access crucial information and workflows swiftly, enabling them to operate more efficiently and securely. By integrating four comprehensive suites—critical response, incident management, courts and corrections, and administrative—the SOMA Global Platform aims to streamline, automate, and future-proof your communication, operational, and interoperability challenges. Additionally, it provides a robust suite of applications and tools designed for first responders, empowering them to deploy resources in the most effective manner possible, ultimately enhancing community safety. This holistic approach positions the SOMA Global Platform as an indispensable asset in modern public safety operations.
Description
WebFirst serves as RTI's eCRM solution designed for both customers and partners, offering a web-based platform where users can tap into a repository of solutions for frequently encountered issues, monitor the progress of ongoing incidents, and submit new support requests. This system streamlines communication, accelerates the reporting process, and grants access to essential information and assistance at all hours, alleviating the need for additional staffing costs. With appropriate access permissions, customers can view a selected range of information that is typically reserved for internal staff, allowing for tailored visibility and interaction. Users have the ability to see their own active and recently resolved incidents, enabling them to track their status and optionally provide updates or messages related to those incidents. Additionally, they can download documents, files, and fixes made available through the File Download Manager feature of CustomerFirst, enhancing their ability to resolve issues efficiently. Overall, WebFirst not only improves customer satisfaction by providing self-service options, but also strengthens the relationship between RTI and its users through transparent and effective communication channels.
API Access
Has API
No
API Access
Has API
No
Integrations
SOMA Records
No
Pricing Details
Free
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
SOMA Global
Founded
2017
Country
United States
Website
www.somaglobal.com/public-safety-platform/
Vendor Details
Company Name
RTI Software
Website
www.rti-software.com/webfirst.html
Product Features
Law Enforcement
Case Management
No
Certification Management
No
Court Management
No
Court Management Integration
No
Crime Scene Management
No
Criminal Database
No
Dispatching
No
Evidence Management
No
Field Reporting
No
Incident Mapping
No
Internal Affairs Administration
No
Investigation Management
No
Scheduling
No
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
Yes
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
Yes
Self Service Portal
No