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Description

SOCi is the leading CoMarketing Cloud for multi-location enterprises. We empower businesses like Ace Hardware, Jersey Mike's, Kumon, and Ford to automate and scale their marketing efforts across all locations and digital channels in a way that is brand directed, locally perfected, and data connected.

Description

Ensure that customers discover you during crucial moments by attracting new clientele through an effortless shopping journey, whether they choose to shop online or visit your store in person. The digital realm has become the primary avenue for customer engagement. It is essential for brands to remain attuned to the intent signals of prospective customers, enabling them to deliver experiences that resonate and captivate during significant moments. By creating dedicated pages for each of your locations, you empower potential customers to easily locate the store or dealership that best meets their requirements. We maintain that each physical outlet possesses its own distinct characteristics and should be regarded as an individual entity. Although your brand may have a widespread national identity, each of your business locations finds itself in competition with local establishments for the attention of neighborhood consumers. This competition encompasses various factors such as local demographics, customer preferences, seasonal weather patterns, community events, and special promotions. Enhance your brand's visibility online and improve local search rankings by leveraging a unified platform that automatically manages all location-related information, thereby ensuring consistency and accuracy across the board while allowing you to focus on engaging with your community.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Instagram Yes 
Axis LMS Yes 
Bing No 
Brave Browser No 
DuckDuckGo No 
Ecosia No 
Ekoru No 
Facebook Yes 
Foursquare No 
Google No 
Google Business Messages No 
LinkedIn Yes 
Olo Yes 
Salesforce Agentforce Service Yes 
Waze No 
X (Twitter) Yes 
Yahoo Search No 
Yandex No 

Integrations

Instagram Yes 
Axis LMS No 
Bing Yes 
Brave Browser Yes 
DuckDuckGo Yes 
Ecosia Yes 
Ekoru Yes 
Facebook No 
Foursquare Yes 
Google Yes 
Google Business Messages Yes 
LinkedIn No 
Olo No 
Salesforce Agentforce Service No 
Waze Yes 
X (Twitter) No 
Yahoo Search Yes 
Yandex Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

SOCi, Inc.

Founded

2012

Country

United States

Website

www.soci.ai/

Vendor Details

Company Name

SingleInterface

Founded

2014

Country

India

Website

www.singleinterface.com

Product Features

Chatbot

Call to Action Yes 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics Yes 
Sentiment Analysis No 
Social Media Integration Yes 

Local Marketing

Advertising Management No 
CRM No 
Email Marketing No 
Feedback Management No 
Live Chat No 
NAP Management (Name/Address/Phone) No 
Online Listings Management Yes 
PR Management No 
Reporting / Analytics Yes 
Review Management Yes 
SEO Management Yes 
Social Media Management Yes 
Store Locator No 
Website Management No 

Reputation Management

Campaign Management No 
Gamification No 
Response Management Yes 
Review Generation No 
Review Monitoring Yes 
Sentiment Analysis Yes 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

Social Media Advertising

Ad Buying No 
Ad Creation No 
Bulk Advertising No 
Campaign Management Yes 
Collaboration Tools Yes 
Comment / Reply Moderation No 
Digital Asset Management Yes 
Reporting / Analytics Yes 
Retargeting No 
Roles / Permissions Yes 

Social Media Management

Automated Publishing Yes 
Brand Tracking No 
Content Management Yes 
Customer Engagement Yes 
Multi-Account Management Yes 
Multi-User Collaboration Yes 
Post Scheduling Yes 
Reporting/Analytics Yes 
Social Media Monitoring Yes 

Social Media Marketing

Analytics Yes 
Automated Publishing Yes 
Contact Management Yes 
Content Management Yes 
Conversion Tracking No 
Customer Targeting No 
Keyword Filtering Yes 
Multi-Account Management Yes 
Post Scheduling Yes 

Social Media Monitoring

Audience Segmentation Yes 
Competitive Analysis Yes 
Configurable Alerts No 
Customer Engagement No 
Dashboard Yes 
Impact Scoring No 
Influencer Tracking No 
Reputation Management Yes 
Sentiment Analysis Yes 
Trend Tracking No 

Product Features

Local Marketing

Advertising Management No 
CRM No 
Email Marketing No 
Feedback Management No 
Live Chat No 
NAP Management (Name/Address/Phone) No 
Online Listings Management No 
PR Management No 
Reporting / Analytics No 
Review Management No 
SEO Management No 
Social Media Management No 
Store Locator No 
Website Management No 

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

Store Locator

Analytics No 
Automatic Location Detection No 
Directions No 
Distance Calculation No 
Event Promotions No 
Mapping No 
Product Search Filtering No 
Promotions / Coupons No 
Search No 
White Label No 

Alternatives

Alternatives