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Description
SAP solutions extend far beyond the capabilities of conventional CRM systems. They incorporate advanced in-memory technology and Big Data analytics, enabling you to facilitate real-time, contextual, and personalized engagement with customers across various channels and business sectors. Gain profound insights into customer behavior and social trends to enhance your impact on every transaction, regardless of location. Ensure that each customer feels uniquely valued by delivering tailored experiences across all platforms. Our solutions also enhance the digital shopping experience, creating seamless interactions through mobile, social, and e-commerce channels. Equip your service representatives with the necessary visibility into customer needs and immediate problem-solving tools to foster loyalty and optimize costs effectively. This comprehensive approach not only strengthens customer relationships but also drives significant business growth.
Description
Customers consistently share their feedback, and with inQuba's user-friendly graphical interface, omni-channel survey creation and management enables them to provide insights at any point in their journey through their chosen channels. Each survey is tailored and contextualized, utilizing a comprehensive view of each customer to ensure relevance. This approach ensures that the right insights reach the appropriate individuals promptly. inQuba also facilitates the categorization of feedback into various channels for distinct audiences, allowing for the escalation of critical concerns based on predefined criteria, such as a low Net Promoter Score or negative sentiments identified in detailed feedback analysis. Teams can collaboratively address issues within established service level agreements while leveraging a built-in workflow, promoting effective resolution. The journeys of your customers reveal valuable insights, so by modeling their experiences with defined steps and service channels, you can effectively connect both structured and unstructured feedback to each phase of their journey, enhancing the overall understanding of customer experiences. Ultimately, this process empowers businesses to adapt and improve their services based on real-time insights.
API Access
Has API
API Access
Has API
Integrations
Clear Spider
CloudHub
EASY DMS
EQ Outreach
Ephanti
GA Connector
Google Cloud Identity
Industrytics
Integrify
Kixie PowerCall & SMS
Integrations
Clear Spider
CloudHub
EASY DMS
EQ Outreach
Ephanti
GA Connector
Google Cloud Identity
Industrytics
Integrify
Kixie PowerCall & SMS
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SAP
Founded
1972
Country
Germany
Website
www.sap.com
Vendor Details
Company Name
inQuba
Founded
2010
Country
South Africa
Website
www.inquba.com/products-cx/
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Lead Management
Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis