Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our platform equips both agents and customers with automated diagnostics for home networks, along with straightforward troubleshooting guidance, allowing them to pinpoint the cause of WiFi connectivity problems and achieve a solution on their first attempt. The RouteThis Discovery App utilizes the user's mobile device to gather comprehensive data about the configuration and environment of the home network, enabling it to automatically detect the underlying issues causing potential WiFi disruptions. In addition, the RouteThis Dashboard serves as a centralized tool that grants agents immediate access to the customer's home network status, providing clear instructions to address the identified issues and enabling remote resolution capabilities. Furthermore, as a component of the RouteThis Discovery App, RouteThis Self-Help offers customers detailed, step-by-step guidance to tackle specific problems identified within their home networks, ensuring a more user-friendly experience. This combination of features not only enhances efficiency but also significantly improves customer satisfaction by fostering quicker resolutions.
Description
You can quickly and easily examine machine data to identify the root cause of IT problems faster. Log aggregation, filtering, filtering, alerting, and tagging are all part of this intuitive and powerfully designed system. Integrated with Orion Platform products, it allows for a single view of IT infrastructure monitoring logs. Because we have experience as network and system engineers, we can help you solve your problems. Log data is generated by your infrastructure to provide performance insight. Log Analyzer log monitoring tools allow you to collect, consolidate, analyze, and combine thousands of Windows, syslog, traps and VMware events. This will enable you to do root-cause analysis. Basic matching is used to perform searches. You can perform searches using multiple search criteria. Filter your results to narrow down the results. Log monitoring software allows you to save, schedule, export, and export search results.
API Access
Has API
No
API Access
Has API
No
Integrations
24Cevent
No
Datto Workplace
No
HCL BigFix AEX
No
Securden Endpoint Privilege Manager
No
Integrations
24Cevent
Yes
Datto Workplace
Yes
HCL BigFix AEX
Yes
Securden Endpoint Privilege Manager
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
RouteThis
Founded
2013
Country
Canada
Website
routethis.com/platform/
Vendor Details
Company Name
SolarWinds
Founded
1999
Country
United States
Website
www.solarwinds.com/log-analyzer
Product Features
Network Troubleshooting
Alerts / Escalation
No
Bandwidth Troubleshooting
No
Change Management
No
Configuration Management
No
Connectivity Management
No
Data Visualization
No
Historical Audit
No
Mobile Network Troubleshooting
No
Network Analysis
No
Network Monitoring
No
Product Features
Log Management
Archiving
Yes
Audit Trails
No
Compliance Reporting
No
Consolidation
Yes
Data Visualization
No
Event Logs
Yes
Network Logs
Yes
Remediation
No
Syslogs
Yes
Thresholds
No
Web Logs
Yes