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Description
500+ businesses use the Customer Support & Helpdesk software daily. This software is for high-growth companies that want to grow without the need for additional agents.
1. You can resolve up to 50% of the issues before they reach agents. To resolve all tickets, you can create your own self-service flow. You can grow without having to hire more agents.
2. No more switching tabs. Richpanel displays customer and order data in rich context next to each ticket. Agents can save a lot of time. Shopify, Shopify Plus and Magento are all possible integrations.
3. All your support channels can be managed from one place. Customers can contact you via chat or email, facebook, Instagram, phone, SMS, and you can respond to their queries from one beautiful dashboard.
4. Automate your productivity. Automately collect visitor emails, set reply time expectations, qualify visitors, and perform skill-based routing.
5 Flexible reporting platform. Beautiful UI to improve team productivity, revenue impact and satisfaction
Description
Trackless offers a cookieless analytics solution tailored specifically for online retailers. It tracks vital metrics such as traffic, sales, net revenue after cancellations and returns, profit margins, return on ad spend (ROAS), product performance, sales funnels, and customer lifetime value. The platform provides server-side modules compatible with various e-commerce systems including PrestaShop, WooCommerce, Joomla, OpenCart, Magento 2, Shopware 6, and Sylius, while hosted platforms can implement it using a lightweight snippet, and custom systems have access to the API. Data is securely stored within the EU, and Trackless does not utilize any of its own analytics cookies, steers clear of data sampling, and refrains from sharing analytics information with advertising networks. It operates seamlessly alongside GA4 or Matomo and supports data exports in formats like CSV, XLSX, and JSON. Users can rely on Trackless to enhance their insights without compromising on data privacy and integrity.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
WooCommerce
Aircall
Attentive
Blotout
Flip
HubSpot CRM
HubSpot Customer Platform
Magento
Meltano
PrestaShop
Integrations
WooCommerce
Aircall
Attentive
Blotout
Flip
HubSpot CRM
HubSpot Customer Platform
Magento
Meltano
PrestaShop
Pricing Details
$59/agent/month
Free Trial
Free Version
Pricing Details
EUR 49/year per online store
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Richpanel
Founded
2019
Country
United States
Website
richpanel.com
Vendor Details
Company Name
OpenServis
Founded
2009
Country
Czech Republic
Website
trackless.cz/en/
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking