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Description
Reveall helps product teams become more customer-led, by making it easy to plan and prioritize your product with confidence. With Reveall you can collaborate on customer insights, map customer journeys and prioritize product opportunities - all in one place.
Get a clear picture of your customers' needs and make the right product decisions by:
- Centralizing your customer data. Import and save all of your customer research and feedback data in a single source of truth
- Highlighting key findings with custom searchable tags and sentiment analysis.
- Clustering findings into conclusive Insights. Group similar findings and draw actionable conclusions with customizable insight reports.
- Creating customer journey maps. Contextualize your customer learnings and gauge the user experience through visual journey maps.
- Planing & prioritizing your next actions. Use customer insights to define and prioritize what to build, integrated with your PM tools
Description
Customer session replays capture vital interaction data, including mouse movements, touch gestures, clicks, and form submissions. By focusing on these actions, businesses can enhance their customer experience (CX) based on authentic behaviors observed in digital spaces.
In many cases, feedback from customers alone may not suffice. Extracting useful insights from vague comments can be challenging, and implementing effective changes can prove even more difficult. With Verint Digital Behavior Analytics, the adage "seeing is believing" comes to life. This platform seamlessly combines customer feedback with session replays, providing immediate clarity and a comprehensive view of the customer journey. By linking these replays to key performance indicators (KPIs), organizations can scrutinize real customer interactions, swiftly identify pain points, and address issues that detrimentally affect digital experiences and conversion rates. This combination of qualitative and quantitative data empowers businesses to make informed decisions and improve overall customer satisfaction.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Airtable
Confluence
Google Docs
Google Drive
Hotjar
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira
Microsoft Teams
Integrations
Airtable
Confluence
Google Docs
Google Drive
Hotjar
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira
Microsoft Teams
Pricing Details
€19 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Reveall
Founded
2021
Country
Netherlands
Website
www.reveall.co
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/voice-of-the-customer/digital-behavior-analytics/
Product Features
Customer Journey Mapping Tools
Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates
Product Roadmap
Collaboration
Content Import / Export
Diagramming
Drag & Drop
Feature Management
Milestone Tracking
Prioritization
Requirements Management
Workflow Management
UX
Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research
Product Features
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
UX
Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research