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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

RetentionEngine enables you to create a cancellation process that gathers valuable insights regarding the reasons behind customer cancellations, aims to retain those customers, and highlights trends throughout their engagement with your product. Dissatisfied customers offer the most critical insights for improvement—what failed them, who experienced the problem, and what might persuade them to reconsider? These are essential questions that RetentionEngine assists in addressing and refining. Notably, 80% of customers indicate that a business could have taken actions to prevent their cancellation. Your existing customers serve as powerful marketers, and negative cancellation experiences can spread quickly among potential clients. With churn rates increasing, RetentionEngine helps you save valuable time and protect your revenue. We have put in the effort so you can focus on what matters! You can easily get started with a straightforward integration into your subscription service. RetentionEngine stands out as the only no-code, AI-driven offboarding solution specifically crafted to help you retain customers, conserve time, and boost your revenue while enhancing overall customer satisfaction. Additionally, by utilizing our platform, you’ll gain a deeper understanding of customer behavior that can inform future strategies.

Description

SmartKarrot, a cloud-based solution for Customer Success & Account Management allows teams to manage Customer Growth (Expansion/Retention & Renewal), with a platform focussed on Intelligence & Automation. 1. SmartKarrot is built on Augmented Intelligence and proactive handles complex use cases related to Expansion & Retention. Multiple products, service lines, and geographies. 2. Our customers can scale efficiently with our intense focus on Automation & Playbooks. 3. Our New Age Design with a PLG mindset makes for a great user experience. 4. Our unlimited user packages allow our clients to be truly Customer Centric and enable great alignment within their teams.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Stripe Yes 
Amazon EC2 No 
Amazon Web Services (AWS) No 
Asana No 
Bold Subscriptions Yes 
Chargebee Yes 
Cratejoy Yes 
Microsoft Excel No 
Microsoft Outlook No 
Microsoft Word No 
Recharge Yes 
Recurly Yes 
Salesforce No 
Shopify Yes 
Slack No 
Stay AI Yes 
WooCommerce Yes 

Integrations

Stripe Yes 
Amazon EC2 Yes 
Amazon Web Services (AWS) Yes 
Asana Yes 
Bold Subscriptions No 
Chargebee No 
Cratejoy No 
Microsoft Excel Yes 
Microsoft Outlook Yes 
Microsoft Word Yes 
Recharge No 
Recurly No 
Salesforce Yes 
Shopify No 
Slack Yes 
Stay AI No 
WooCommerce No 

Pricing Details

$59 per month
Free Trial No 
Free Version No 

Pricing Details

Pricing shared after discussions. Available in 2 Models:
(A) - Outcome-based pricing linked to your success.Leverage the option of unlimited users.
(B) - Customized Pricing based on specific client needs.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

RetentionEngine

Founded

2020

Website

www.retentionengine.com

Vendor Details

Company Name

SmartKarrot Inc

Founded

2018

Country

United States

Website

www.smartkarrot.com

Product Features

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Product Features

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management Yes 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat No 
Video Content Yes 

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding Yes 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis Yes 

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