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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Take Charge of Your Inbox. Are you feeling overwhelmed by the influx of customer emails? Streamline your inbox to enhance response rates on platforms like eBay, Amazon, and Shopify. Accelerate Your eCommerce Growth with Rapid Responses. The secret to boosting sales lies in satisfied customers combined with 5-star reviews, leading to stronger marketplace connections. Organize. Everything necessary to centralize and manage customer emails across various marketplaces and stores is at your fingertips. Automate. Lighten your workload through automated organization, auto-responders, auto-assign features, and setting SLA priorities. Communicate. Quickly and effectively reply to inquiries using email templates and having immediate access to order details. Reporting. Keep track of performance metrics to refine your customer support approach for your stores and teams. Returns / Refunds. Seamlessly handle Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Enjoy integration with a wide range of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a cohesive customer service experience across all channels. This comprehensive solution empowers you to elevate your customer interactions while making your eCommerce operations more efficient than ever.

Description

WMS 360 is a comprehensive cloud-based platform tailored for warehouse management and multichannel order management, specifically designed for eCommerce businesses in the UK. This solution enables retailers, wholesalers, distributors, and fulfillment companies to oversee inventory, warehouse functions, purchasing, shipping, and customer orders from a single, centralized dashboard. WMS 360 seamlessly connects with popular marketplaces and sales channels, such as Shopify, eBay, Amazon, OnBuy, TikTok Shop, WooCommerce, and various leading courier services. Its robust features encompass real-time inventory tracking, barcode scanning, order automation, stock forecasting, purchase order oversight, returns management, detailed reporting, and team performance evaluation. Aimed at businesses in growth mode, WMS 360 significantly diminishes manual tasks, enhances order precision, mitigates the risk of overselling, and empowers companies to scale effectively while ensuring total inventory visibility across diverse sales platforms. By streamlining operations, this platform not only optimizes efficiency but also supports strategic decision-making for future growth.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Yes 
Shopify Yes 
eBay Yes 
BigCommerce Yes 
Cdiscount Yes 
DPD No 
Etsy No 
FedEx Ship Manager No 
Fruugo No 
Gmail Yes 
Groupon No 
HERMES No 
Linnworks Yes 
OnBuy No 
TikTok Shop No 
WooCommerce Yes 
Yodel.io No 

Integrations

Amazon Yes 
Shopify Yes 
eBay Yes 
BigCommerce No 
Cdiscount No 
DPD Yes 
Etsy Yes 
FedEx Ship Manager Yes 
Fruugo Yes 
Gmail No 
Groupon Yes 
HERMES Yes 
Linnworks No 
OnBuy Yes 
TikTok Shop Yes 
WooCommerce No 
Yodel.io Yes 

Pricing Details

$33 per month
Free Trial Yes 
Free Version No 

Pricing Details

£49/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Replyco

Founded

2019

Country

United Kingdom

Website

replyco.com

Vendor Details

Company Name

WMS 360

Founded

2021

Country

United Kingdom

Website

wms360.co.uk

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management Yes 
Knowledge Base No 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback No 
Virtual Assistant Yes 
Workflow Management Yes 

Email Management

Data Recovery No 
Email Archiving Yes 
Email Deletion No 
Email Discovery No 
Email Monitoring No 
Email Recall No 
Queue Manager Yes 
Response Management Yes 
Routing Yes 
Shared Inboxes Yes 
Signature Management Yes 
Spam Blocker No 
Whitelisting / Blacklisting No 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration Yes 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Product Features

Warehouse Management

3PL Management Yes 
Barcoding / RFID No 
Category Customization Yes 
Channel Management Yes 
Demand Planning No 
Inventory Management Yes 
Location Control Yes 
Order Management Yes 
Purchasing Yes 
Quality Control No 
Receiving / Putaway Management No 
Returns Management Yes 
Shipping Management Yes 

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