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Description
Take Charge of Your Inbox. Are you feeling overwhelmed by the influx of customer emails? Streamline your inbox to enhance response rates on platforms like eBay, Amazon, and Shopify. Accelerate Your eCommerce Growth with Rapid Responses. The secret to boosting sales lies in satisfied customers combined with 5-star reviews, leading to stronger marketplace connections. Organize. Everything necessary to centralize and manage customer emails across various marketplaces and stores is at your fingertips. Automate. Lighten your workload through automated organization, auto-responders, auto-assign features, and setting SLA priorities. Communicate. Quickly and effectively reply to inquiries using email templates and having immediate access to order details. Reporting. Keep track of performance metrics to refine your customer support approach for your stores and teams. Returns / Refunds. Seamlessly handle Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Enjoy integration with a wide range of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a cohesive customer service experience across all channels. This comprehensive solution empowers you to elevate your customer interactions while making your eCommerce operations more efficient than ever.
Description
WMS 360 is a comprehensive cloud-based platform tailored for warehouse management and multichannel order management, specifically designed for eCommerce businesses in the UK. This solution enables retailers, wholesalers, distributors, and fulfillment companies to oversee inventory, warehouse functions, purchasing, shipping, and customer orders from a single, centralized dashboard. WMS 360 seamlessly connects with popular marketplaces and sales channels, such as Shopify, eBay, Amazon, OnBuy, TikTok Shop, WooCommerce, and various leading courier services. Its robust features encompass real-time inventory tracking, barcode scanning, order automation, stock forecasting, purchase order oversight, returns management, detailed reporting, and team performance evaluation. Aimed at businesses in growth mode, WMS 360 significantly diminishes manual tasks, enhances order precision, mitigates the risk of overselling, and empowers companies to scale effectively while ensuring total inventory visibility across diverse sales platforms. By streamlining operations, this platform not only optimizes efficiency but also supports strategic decision-making for future growth.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Amazon
Yes
Shopify
Yes
eBay
Yes
BigCommerce
Yes
Cdiscount
Yes
DPD
No
Etsy
No
FedEx Ship Manager
No
Fruugo
No
Gmail
Yes
Integrations
Amazon
Yes
Shopify
Yes
eBay
Yes
BigCommerce
No
Cdiscount
No
DPD
Yes
Etsy
Yes
FedEx Ship Manager
Yes
Fruugo
Yes
Gmail
No
Pricing Details
$33 per month
Free Trial
Yes
Free Version
No
Pricing Details
£49/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Replyco
Founded
2019
Country
United Kingdom
Website
replyco.com
Vendor Details
Company Name
WMS 360
Founded
2021
Country
United Kingdom
Website
wms360.co.uk
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
Yes
Knowledge Base
No
Live Chat
No
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
No
Virtual Assistant
Yes
Workflow Management
Yes
Email Management
Data Recovery
No
Email Archiving
Yes
Email Deletion
No
Email Discovery
No
Email Monitoring
No
Email Recall
No
Queue Manager
Yes
Response Management
Yes
Routing
Yes
Shared Inboxes
Yes
Signature Management
Yes
Spam Blocker
No
Whitelisting / Blacklisting
No
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Features
Warehouse Management
3PL Management
Yes
Barcoding / RFID
No
Category Customization
Yes
Channel Management
Yes
Demand Planning
No
Inventory Management
Yes
Location Control
Yes
Order Management
Yes
Purchasing
Yes
Quality Control
No
Receiving / Putaway Management
No
Returns Management
Yes
Shipping Management
Yes