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features
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support

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Description

Take Charge of Your Inbox. Are you feeling overwhelmed by the influx of customer emails? Streamline your inbox to enhance response rates on platforms like eBay, Amazon, and Shopify. Accelerate Your eCommerce Growth with Rapid Responses. The secret to boosting sales lies in satisfied customers combined with 5-star reviews, leading to stronger marketplace connections. Organize. Everything necessary to centralize and manage customer emails across various marketplaces and stores is at your fingertips. Automate. Lighten your workload through automated organization, auto-responders, auto-assign features, and setting SLA priorities. Communicate. Quickly and effectively reply to inquiries using email templates and having immediate access to order details. Reporting. Keep track of performance metrics to refine your customer support approach for your stores and teams. Returns / Refunds. Seamlessly handle Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Enjoy integration with a wide range of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a cohesive customer service experience across all channels. This comprehensive solution empowers you to elevate your customer interactions while making your eCommerce operations more efficient than ever.

Description

Most multi-channel resellers run three or four tools: one for orders, one for labels, one for stock, and a spreadsheet to find out what they actually made. Rilk is one system for all of it. Orders from Amazon, Walmart, eBay, Shopify, WooCommerce, Etsy, Back Market, Newegg, Wayfair and Mirakl retailers such as Best Buy and Macy's come into one queue. You rate-shop and buy the label on the order, on your own UPS, FedEx or USPS account or on Rilk's negotiated UPS and FedEx rates, and tracking goes back to the channel. Amazon Buy Shipping and Walmart Buy Shipping are on the same screen. On Pro, stock lives in one pool with warehouses, bins and serials behind it, and quantities push to each channel you switch on. Purchase orders, receiving, kits, returns and FBA/WFS inbound are built in. Payouts from Amazon, Walmart and eBay reconcile automatically; other channels reconcile by importing the retailer's file. Start free: 500 orders a month, no credit card. Pro is $999 a month minimum.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Yes 
Shopify Yes 
WooCommerce Yes 
eBay Yes 
BigCommerce Yes 
Cdiscount Yes 
Etsy No 
Gmail Yes 
Linnworks Yes 
Mirakl No 
PayWhirl No 
Rithum No 
SPS Commerce No 
Walmart No 

Integrations

Amazon Yes 
Shopify Yes 
WooCommerce Yes 
eBay Yes 
BigCommerce No 
Cdiscount No 
Etsy Yes 
Gmail No 
Linnworks No 
Mirakl Yes 
PayWhirl Yes 
Rithum Yes 
SPS Commerce Yes 
Walmart Yes 

Pricing Details

$33 per month
Free Trial Yes 
Free Version No 

Pricing Details

$0/month
Free: $0/month. One company, first 500 orders a month included, Amazon, Walmart, eBay, Shopify and WooCommerce, shipping labels on your own carrier accounts, rate shopping, orders and product catalog. No credit card to start.

Pro: $999/month minimum, one company. Everything in Free, plus Back Market, Newegg, Etsy, Temu listings and PayWhirl orders; full inventory with warehouses, bins and serials; purchase orders and FBA inbound; bulk shipping, picking and routes; returns, regrading and full reports. One 14-day Pro trial per account, no card on file.

Ultimate: custom pricing, book a call. Everything in Pro, plus Mirakl retailers, SPS Commerce and retailer EDI, multiple companies on one account, advanced analytics and a dedicated customer success manager.

Usage: $0.30 per order shipped, $0.05 per Amazon-fulfilled (FBA) order. Free includes the first 500 orders each month; paid plans bill from order one. Cancelled and unshipped orders are never billed. No per-channel fees on any plan.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Replyco

Founded

2019

Country

United Kingdom

Website

replyco.com

Vendor Details

Company Name

Rilk LLC

Founded

2026

Country

Brooklyn, NY, United States

Website

rilk.ai

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management Yes 
Knowledge Base No 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback No 
Virtual Assistant Yes 
Workflow Management Yes 

Email Management

Data Recovery No 
Email Archiving Yes 
Email Deletion No 
Email Discovery No 
Email Monitoring No 
Email Recall No 
Queue Manager Yes 
Response Management Yes 
Routing Yes 
Shared Inboxes Yes 
Signature Management Yes 
Spam Blocker No 
Whitelisting / Blacklisting No 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration Yes 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Product Features

Inventory Management

Rilk manages inventory as a tangible record, detailing the specific warehouse, bin location, quantity, and, for serialized items, the exact unit. It allows for the reception of goods against a purchase order, scanning items into designated bins, relocating them as needed, and conducting physical counts. What sets serialized inventory apart is its unique tracking. Each serial number or IMEI maintains its distinct cost, condition, and historical data, tracing its journey from the original purchase order to the final sale. Any units that are regraded retain their complete history, while returned items are linked back to their original records. Kits and bundles operate as a single SKU, depleting their individual components as they are sold. Each unit's cost is sourced directly from the vendor and purchase orders, enabling precise profit calculations based on actual expenses rather than average costs. Rilk provides comprehensive reports detailing current stock levels, overall stock value, and movement history. It encompasses inventory, warehouses, serial numbers, and purchase orders within its Pro version. However, it does not offer features for demand forecasting or reorder recommendations.

Alerts/Notifications No 
Barcoding / RFID Yes 
Forecasting No 
Inventory Optimization No 
Kitting Yes 
Manufacturing Inventory Management No 
Mobile Access No 
Multi-Channel Management Yes 
Product Identification Yes 
Reorder Management No 
Reporting/Analytics Yes 
Retail Inventory Management No 
Supplier Management Yes 
Warehouse Management Yes 

Multi-Channel eCommerce

Rilk offers a centralized solution that allows you to manage all your retail channels seamlessly, without incurring additional fees for each channel. The free tier includes integrations with major platforms like Amazon, Walmart, eBay, Shopify, and WooCommerce. The Pro version expands your reach by incorporating Back Market, Newegg, Etsy, Temu listings, and PayWhirl transactions. The Ultimate tier takes it a step further, integrating with Mirakl retailers such as Best Buy, Macy's, Kohl's, Saks, Nordstrom, Wayfair, Walmart DSV, as well as enabling retailer EDI through SPS Commerce and Rithum. All orders from these channels are consolidated into a single queue, complete with the respective order number, ship-by date, and buyer's preferred shipping method. Once you ship the order, tracking information is sent back to the original channel. The Pro version allows for quantity management, enabling you to allocate stock from a unified pool to whichever channels you choose, giving you control over your listings. Payouts are streamlined as well; settlements from Amazon, Walmart, and eBay automatically reconcile with your orders, while other platforms can be reconciled by uploading the retailer's remittance file. This way, you have a clear view of the actual payments received for each order, rather than just the listed prices.

Catalog Management Yes 
Channel Management Yes 
Data Synchronization Yes 
Email Marketing No 
Inventory Management Yes 
Marketplace Integration Yes 
Mobile Commerce No 
Order Management Yes 
Promotions Management No 
Returns Management Yes 
SEO Management No 
Shopping Cart No 
Social Commerce No 

Alternatives

Alternatives