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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Establish and execute your returns management and product service procedures swiftly and efficiently. Ensure that you have comprehensive oversight and authority over your service operations. Effortlessly track, assess, and enhance your service processes to boost efficiency. Increase the efficiency of your product service team while significantly cutting down on service response times. Create a customer portal on your website that enables customers to request RMAs, track their progress, submit support tickets, and access a repository of articles and documents. Tailor every element of the returns and service workflow, including data fields, user interfaces, responsibilities, processes, automation, and reporting features. Develop one or multiple processes for various RMA types or distinct product lines and modify them at any time, without requiring coding expertise. Our expertise has successfully assisted numerous manufacturing firms across various sectors with unique product lines in defining and implementing tailored returns and service management tracking systems. By providing versatile and customizable solutions, we empower businesses to adapt quickly to changing market demands.

Description

The growing number of regulations that businesses must navigate is creating challenges and making the overall subject increasingly intricate. Substantio Software and Substantio Services are dedicated to establishing and executing a robust Substance Compliance process. With years of experience in the Substance Compliance field, our team has successfully completed numerous customer projects, leading to the development of best-practice methods that we continuously refine to provide top-tier solutions. You can easily report to SCIP with just one click. Our Substantio software, combined with the expertise of our seasoned team, will guide you in setting up your ECHA account, configuring S2S access, and importing your data into Substantio. Once this initial setup is complete, Substantio takes over, automating the process while you simply choose the components you wish to submit. Furthermore, Substantio automatically checks the inputted data against widely recognized regulations such as RoHS, REACH, and Proposition 65, among others, ensuring compliance without the hassle. This streamlined approach not only saves time but also significantly reduces the risk of errors in regulatory submissions.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce
Zendesk

Integrations

Salesforce
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Renewity Systems

Founded

2005

Country

Canada

Website

www.renewityrma.com

Vendor Details

Company Name

Substantio

Country

Germany

Website

substantio.com

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Product Features

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APA Engineering