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Average Ratings 0 Ratings
Description
Establish and execute your returns management and product service procedures swiftly and efficiently. Ensure that you have comprehensive oversight and authority over your service operations. Effortlessly track, assess, and enhance your service processes to boost efficiency. Increase the efficiency of your product service team while significantly cutting down on service response times. Create a customer portal on your website that enables customers to request RMAs, track their progress, submit support tickets, and access a repository of articles and documents. Tailor every element of the returns and service workflow, including data fields, user interfaces, responsibilities, processes, automation, and reporting features. Develop one or multiple processes for various RMA types or distinct product lines and modify them at any time, without requiring coding expertise. Our expertise has successfully assisted numerous manufacturing firms across various sectors with unique product lines in defining and implementing tailored returns and service management tracking systems. By providing versatile and customizable solutions, we empower businesses to adapt quickly to changing market demands.
Description
The growing number of regulations that businesses must navigate is creating challenges and making the overall subject increasingly intricate. Substantio Software and Substantio Services are dedicated to establishing and executing a robust Substance Compliance process. With years of experience in the Substance Compliance field, our team has successfully completed numerous customer projects, leading to the development of best-practice methods that we continuously refine to provide top-tier solutions. You can easily report to SCIP with just one click. Our Substantio software, combined with the expertise of our seasoned team, will guide you in setting up your ECHA account, configuring S2S access, and importing your data into Substantio. Once this initial setup is complete, Substantio takes over, automating the process while you simply choose the components you wish to submit. Furthermore, Substantio automatically checks the inputted data against widely recognized regulations such as RoHS, REACH, and Proposition 65, among others, ensuring compliance without the hassle. This streamlined approach not only saves time but also significantly reduces the risk of errors in regulatory submissions.
API Access
Has API
API Access
Has API
Integrations
Salesforce
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Renewity Systems
Founded
2005
Country
Canada
Website
www.renewityrma.com
Vendor Details
Company Name
Substantio
Country
Germany
Website
substantio.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management