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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Relay is an all-in-one customer communication and appointment management tool designed specifically for various appointment-driven businesses such as salons, barbershops, lash and brow studios, med spas, tattoo shops, and pet grooming services. It consolidates messages from texts, emails, phone calls, web chats, form inquiries, and social media platforms like Facebook and Instagram into a unified customer inbox for easier management. Businesses can easily share booking links, synchronize their calendars with Google Calendar, check for scheduling conflicts, send reminders to clients about their appointments, encourage rebooking, and inform customers on the waitlist when an appointment becomes available. Additionally, automated workflows enable quick responses to missed calls and follow-ups with potential clients. With Relay's AI capabilities, it can generate draft responses for staff to review or send automatic replies based on user preferences. The optional AI Front Desk feature can handle incoming calls and manage appointment bookings. The service also provides contact management, customizable forms, workflow pipelines, and API access for users on qualifying paid plans. Furthermore, Relay operates in a web-based environment and integrates seamlessly with Martello's ecosystem, which includes Mycel, a collective business knowledge layer, enhancing its operational efficiency.

Description

Woof is an innovative web-based platform designed for independent groomers, grooming salons, and multi-location pet grooming operations. It consolidates essential features such as appointment scheduling, pet and client record management, service pricing, reminders, waitlist handling, and payment processing into a single, efficient system. With Woof, groomers can effortlessly oversee their timetables, maintain vaccination records, provide updates on grooming status, and send digital report cards complete with photos via a dedicated client portal. The software streamlines communication for salons by automating reminders, cancellation processes, waitlist management, review solicitations, rebooking notifications, and scheduled marketing campaigns. Additionally, Woof includes an AI-powered front desk feature that assists with booking appointments and addressing frequently asked questions based on the information provided by the business. Staff members can conveniently manage appointments and customer interactions through a web browser, while clients benefit from an easy-to-use web portal that doesn't require app installation, ensuring a seamless experience for all users. This comprehensive approach not only enhances operational efficiency but also fosters better relationships between groomers and their clients.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Calendar Yes 
Instagram Yes 
Mycel Yes 

Integrations

Google Calendar No 
Instagram No 
Mycel No 

Pricing Details

$49/month
A free plan is available. Paid plans start at $49/month or $539/year; annual billing includes one month free. Plans include different contact, seat, messaging, and AI allowances. Extra seats, usage beyond included allowances, and optional modules may cost extra.
Free Trial No 
Free Version Yes 

Pricing Details

$49/month
The Solo plan is $49/month. A 30-day free trial is available with no credit card required.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Martello Systems

Founded

2026

Country

United States

Website

relaycustomerops.com

Vendor Details

Company Name

Tiny Plan

Founded

2016

Country

Canada

Website

woof.net

Product Features

Appointment Scheduling

Appointment Reminders No 
Automated Scheduling No 
Calendar Sync No 
Client Database No 
Group Scheduling No 
Mobile Access No 
Multi-Location No 
Online Booking No 
Online Payments No 
Recurring Appointments No 
Room Booking Management No 

Product Features

Pet Grooming

Appointment Reminders No 
Appointment Scheduling No 
Billing & Invoicing No 
Client Management No 
Commission Management No 
Inventory Management No 
Mobile Grooming No 
Point of Sale (POS) No 
Recurring Appointments No 
Services List No 
Staff Management No 

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