Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Redpen simplifies bug and feedback reporting. It helps product and services teams by automatically capturing details, making it easy to quickly address feedback.
Redpen For Developers
Empower product teams with the ability to submit visual feedback, including rich context automatically captured, directly into issue tracker systems. It reduces development costs and increases feature velocity and efficiency.
Redpen for Service
Users can submit feedback and problems without any friction. Incorporate user feedback and drive continuous improvements to the product for a better experience. Reduce support costs and increase customer satisfaction.
Top Features
Visually Capture Issues when Screen Recording or Screenshots
Automatically Capture Advanced Diagnostics
Built In Diagnostic Viewer
Seamless integration with your issue tracking and service desk systems (Jira Azure HubSpot GitHub and others)
Auto-Fill Templates
Description
Integrate a feedback button on your website to address critical bugs, enhance user experience, and uncover valuable insights from customers. This simple addition can be placed on any web page and comes equipped with screenshot functionality. Streamline the feedback collection process using a visual tool that operates directly on your site, allowing you to receive input straight from users without the hassle of lengthy email exchanges or congested ticketing systems. Users can express their thoughts effectively through screenshots and accompanying text, and they can reach out to you without navigating away from their current page. Obtain precise feedback with tailored feedback forms that meet your needs. Since customers are often the first to identify bugs and user experience issues, facilitating their ability to provide immediate visual feedback when they encounter a problem is essential. Furthermore, technical details such as their operating system, browser type and version, as well as any JavaScript errors, are automatically gathered, saving you valuable time in troubleshooting. This proactive approach not only fosters better communication but also strengthens the relationship between you and your users.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Asana
No
Basecamp
No
Bitbucket
No
GitHub
No
GitLab
No
Jira
No
Mailchimp
No
Moodle
No
Redmine
No
Shopify
No
Integrations
Asana
Yes
Basecamp
Yes
Bitbucket
Yes
GitHub
Yes
GitLab
Yes
Jira
Yes
Mailchimp
Yes
Moodle
Yes
Redmine
Yes
Shopify
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$29 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Ajmera Infotech
Founded
2012
Country
United States
Website
www.redpen.ai/
Vendor Details
Company Name
Saber Feedback
Founded
2011
Country
Spain
Website
saberfeedback.com
Product Features
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No