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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Privilege Manager provides an efficient, secure, and centralized system for managing access rights. By streamlining the authorization process, users can enhance their productivity, as they no longer have to wait for the service desk to approve simple tasks, allowing them to focus on their work without interruption. This feature exemplifies how our Privileged Access Management (PAM) services significantly boost user efficiency while minimizing reliance on service desk support. With the necessary access granted for specific tasks, most users can forgo submitting service desk tickets altogether. Additionally, our solution enables rapid equipment deployment through the use of predefined user profiles, which can be uniformly applied across the organization. This approach alleviates the time-consuming process of creating and applying profiles individually, thus optimizing operational efficiency. Ultimately, Privilege Manager not only enhances user experience but also streamlines administrative tasks within the enterprise.

Description

It is not easy to run a service desk. Your service desk is often full of small frustrations and annoyances as you try to keep up with the flood of user requests. Perhaps it is time to remodel. ZENworks®, Service Desk can transform your service desk into a place of calm and peace that offers big benefits to the business. While the service desk may be seen as a place to help users, Information Technology Infrastructure Library (ITIL), best practices suggest that it should be more. Service Desk provides support for incoming calls, email, and web forms. It also allows your technicians to respond to problems using a variety options. Service desk staff can communicate with customers via text messaging or smartphone apps. They can even view their queue on their smartphone, as well as email and web forms.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS)
Atos OneCloud
Cognizant
EcholoN
Microsoft 365
OpenText ZENworks Suite
Wipro Cloud Studio

Integrations

Amazon Web Services (AWS)
Atos OneCloud
Cognizant
EcholoN
Microsoft 365
OpenText ZENworks Suite
Wipro Cloud Studio

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Recast Software

Founded

2015

Country

United States

Website

www.recastsoftware.com/privilege-manager

Vendor Details

Company Name

OpenText

Founded

1991

Country

Canada

Website

www.opentext.com/products/zenworks-service-desk

Product Features

Privileged Access Management

Application Access Control
Behavioral Analytics
Credential Management
Endpoint Management
For MSPs
Granular Access Controls
Least Privilege
Multifactor Authentication
Password Management
Policy Management
Remote Access Management
Threat Intelligence
User Activity Monitoring

Product Features

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Alternatives

Alternatives

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