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Description
ReadyDesk is a fully online help desk software solution equipped with robust features designed to satisfy the needs of businesses of any scale. This platform enables customers to quickly resolve their issues through various methods, such as submitting tickets via the customer portal, accessing self-service support articles in the knowledge base, automatically generating tickets through email communication, and engaging in live chats. Both customers and technicians can create tickets through the web interface or via incoming emails, with support for file attachments and comprehensive tracking of all ticket-related activities. Technicians can efficiently manage multiple tickets simultaneously, utilizing the tabbed interface at the bottom of their screen. Additionally, you can create multiple customer portals to accommodate an unlimited number of departments or companies, each with customizable logos and settings. Customers benefit from the ability to view their existing tickets, initiate new ones, access invoices, monitor assets, download resources, and engage in live chat sessions, enhancing their overall experience with the service.
Description
Spiraldesk is a comprehensive online helpdesk solution designed for businesses that operate under various brands, profit centers, locations, or product lines, effectively managing customer service and communication across these entities. Many organizations have multiple disconnected business units managed by the same leadership team, and Spiraldesk serves as a unified platform to oversee customer service operations for each unit, even when they follow distinct processes. Each business unit might utilize different applications, such as a CRM system, to streamline their operations. You can categorize your tickets by various criteria, including brands, products, companies, locations, or clients, all viewed in a consolidated interface. The platform allows you to create personalized filters for easy access through both the web and mobile app, while also enabling you to tag tickets by subject, content, customer, and more, ensuring quick retrieval with just a click. This flexibility enhances collaboration and ensures that all customer inquiries are addressed efficiently and effectively.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$9.00/month/user
Free Trial
Free Version
Pricing Details
$10 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ReadyDesk
Country
United States
Website
www.readydesk.com
Vendor Details
Company Name
Spiraldesk Holdings
Country
India
Website
www.spiraldesk.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
