Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Rave 911 Suite gives emergency managers, first responders, and 9-1-1 teams powerful capabilities to handle, dispatch, and respond to emergencies more efficiently. Smart911 allows you to view the caller's name, address, medical conditions, and photos. You can also use notes to identify frequent callers. Start two-way text messaging, live-streaming video and two-way text messaging from first responders and other bystanders. For emergency response planning, analysis, and planning, connect to a web-based resident-sourced access registry and functional needs population registry. Rave's 911 Response solution gives first responders the ability to better prepare for the unexpected and speed up their response times in emergencies. Call takers have the ability to record calls and track the frequency of 9-1-1 callers. They can also access an expanded view that shows both previous tickets and notes for the caller.
Description
Trust+ is an innovative call recording solution that allows recordings to be shared directly with callers. This service not only enhances customer convenience but also promotes exceptional transparency, reinforces trust, and serves as a significant competitive advantage in the market. Seamlessly integrated with your IVR system, Trust+ empowers callers to decide if they want their conversation with the contact center to be recorded. When a caller selects this option, the conversation is captured and securely stored within the Trust+ platform. Additionally, the caller receives an SMS notification detailing where they can easily access their recording. Trust+ is ideal for any organization prioritizing high-quality customer service, spanning various industries such as telecommunications, utilities, travel, hospitality, logistics, government, finance, and healthcare, thus ensuring a broad applicability across diverse sectors. This versatile tool not only enhances the customer experience but also strengthens the relationship between service providers and their clients.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Rave Mobile Safety
Founded
2004
Country
United States
Website
www.ravemobilesafety.com/products/rave-911-suite-smart911/
Vendor Details
Company Name
ServeMeBest
Founded
2013
Country
Bahrain
Website
www.servemebest.com/products/trustplus/
Product Features
Law Enforcement
Case Management
Certification Management
Court Management
Court Management Integration
Crime Scene Management
Criminal Database
Dispatching
Evidence Management
Field Reporting
Incident Mapping
Internal Affairs Administration
Investigation Management
Scheduling
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management