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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Access all essential customer information in one centralized location, encompassing order history, business modifications, and relationship growth. Enhanced data accessibility fosters improved decision-making throughout your organization, impacting everything from supply chain management to sales funnels. Say goodbye to tedious manual data input, inaccuracies, and redundant entries. Experience enhanced customer service through unified data for both in-house and remote teams, even during outages. Select the ideal solution tailored to your business needs, ranging from straightforward options to fully customizable systems. Our user-friendly data integration tools provide comprehensive ongoing support. Rapidi Replicator delivers on-demand SaaS data replication solutions, allowing for smooth synchronization across various Microsoft databases. Our budget-friendly solutions are easy to implement and utilize, ensuring your teams can safely access accurate, up-to-date data, even in low bandwidth scenarios or during downtime, thus enhancing overall operational efficiency. This streamlined approach not only simplifies your workflow but also empowers teams to make informed decisions quickly.

Description

Businesses are taking proactive measures to improve their Customer Experience strategy by monitoring, managing, and coordinating every touchpoint between customers and the organization throughout their journey. The primary objective is to enhance these interactions from the customer's viewpoint, thereby promoting loyalty among clients. With customer support now spanning various platforms such as web chat, SMS, and social media, it has become essential to provide a unified and consistent experience across all channels. The Consilium customer experience management (CEM) solution, known as UniAgent™, creates an ideal framework for effectively overseeing each interaction while delivering a seamless Omni-channel experience to customers. UniAgent™ enables you to choose the most appropriate channel at the right moment, utilizing all pertinent information and context to create a distinctive and tailored experience throughout the customer’s journey. By integrating these capabilities, organizations can not only meet but exceed customer expectations, ultimately leading to stronger relationships and increased satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS)
BMC Helix Remedyforce
CA Service Desk Manager
Calabrio Call Recording
Facebook
LinkedIn
Microsoft Dynamics 365
Oracle Siebel CRM
SAP Cloud Platform
SAP Commerce Cloud
Salesforce
ServiceNow
Sugar Connect
Webex Contact Center
X (Twitter)
eGain Chat

Integrations

Amazon Web Services (AWS)
BMC Helix Remedyforce
CA Service Desk Manager
Calabrio Call Recording
Facebook
LinkedIn
Microsoft Dynamics 365
Oracle Siebel CRM
SAP Cloud Platform
SAP Commerce Cloud
Salesforce
ServiceNow
Sugar Connect
Webex Contact Center
X (Twitter)
eGain Chat

Pricing Details

$400.00/month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

RapidiOnline

Founded

1997

Country

Denmark

Website

www.rapidionline.com

Vendor Details

Company Name

Consilium Software

Founded

2007

Country

Singapore

Website

consiliuminc.com/product/UniAgent-crm-cti-connector

Product Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Product Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Alternatives

Alternatives

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