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Description
Enhance overall well-being by understanding the perspectives of your organization's members and fostering a positive culture through data-driven insights. Centralize your team's metrics, offering leaders tools for visualization and effective management. Keep track of advancements while cultivating an environment that prioritizes feedback and excellence. Attract, nurture, and retain top talent within your organization. Position yourself as a change agent by digitizing human resource management practices. Centralize all essential information regarding the company and its employees, enabling decentralized management and encouraging self-service. Experience the most comprehensive and secure payroll management platform available in Latin America, customizable for various industries and regions. Treat your employees with the same care and attention you expect them to extend to customers. Additionally, implement a multi-channel Help Desk to further enhance the internal service experience and support your team's needs effectively.
Description
Employees can be empowered to improve customer experience. Use an experience management platform to amplify your Voice of Customer initiatives. It converts customer feedback into real time insights and actions across the entire organization. Improve outcomes and drive action. Motivate and empower frontline staff with personalized dashboards and KPIs to encourage them to take action. Close the loop with case management to recover customers at-risk. Get immediate action through real-time alerts. Comprehensive feedback collection. Automate feedback collection across channels and touchpoints. Unify operational and customer data into one enterprise view. Personalised event-triggered surveys allow you to engage customers right now. Focus your feedback on the most important moments of complaints management. In-depth insights and analysis. Flexible reporting dashboards provide relevant insights for each employee and business area.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Rankmi
Founded
2014
Country
Chile
Website
www.rankmi.com
Vendor Details
Company Name
Touchpoint Group
Founded
2001
Country
New Zealand
Website
www.touchpointgroup.com
Product Features
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis