Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
RangerMSP offers an affordable, on-premise PSA solution tailored specifically for small to mid-sized IT service providers and managed service providers (MSPs). This software simplifies the management of your IT services business, allowing you to work efficiently and securely. With a focus on enhancing customer service, boosting sales, and facilitating growth, RangerMSP stands out for its user-friendly and intuitive interface. Installation is straightforward, enabling you to begin operations in just a few minutes, and it requires minimal training, making it accessible to all users. You will be impressed by how quickly it aids in tracking tasks and managing operations effectively. Since its inception in 2004, RangerMSP has continuously evolved through valuable user feedback, ensuring it meets your specific requirements. Your data remains secure on a server that you control, whether it's on-premise or cloud-based, providing you with the ability to manage security levels and access direct database for external reporting. Additionally, the advanced API allows for seamless integration and customization. The database is open, ensuring that your data is always yours, indefinitely. This commitment to user empowerment and control sets RangerMSP apart in the competitive landscape of IT management tools.
Description
ShieldPSA is a Professional Services Automation (PSA) solution tailored for Managed Service Providers (MSPs) and IT service teams, unifying crucial service management and business operations within a single interface. This platform streamlines the handling of customer inquiries, support tickets, service level agreements (SLAs), project management, contract oversight, time logging, billing processes, and comprehensive reporting.
By offering tools that cover the entire service lifecycle—from the initial intake and prioritization of service requests to their resolution, alongside time tracking, contract handling, and invoicing—ShieldPSA ensures a seamless experience. Furthermore, it features automation of workflows, service catalogs, management of customer and contact details, insightful reporting, a client portal, and various integrations to enhance daily operations for MSPs.
With a focus on helping MSPs consolidate their service functions, the platform enhances visibility into both technician and customer interactions, standardizes workflows, and optimizes the management of recurring services for greater efficiency. Additionally, ShieldPSA is available as a free PSA platform, with optional professional services designed to support advanced needs and further enhance productivity. This combination of features makes it an invaluable tool for teams striving to improve operational effectiveness and customer satisfaction.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
IT Portal
Microsoft 365
QuickBooks Online
QuoteWerks
ScalePad
Simplesat
Xero
Integrations
IT Portal
Microsoft 365
QuickBooks Online
QuoteWerks
ScalePad
Simplesat
Xero
Pricing Details
$49.95 per month
Free Trial
Free Version
Pricing Details
$0
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
RangerMSP
Founded
2004
Country
Israel
Website
www.rangermsp.com
Vendor Details
Company Name
Vembu Technologies
Country
United States
Website
www.bdrshield.com
Product Features
MSP
Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Professional Services Automation
Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking
Product Features
MSP
Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Professional Services Automation
Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking