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Description
The system features a comprehensive array of tools for managing partners, including commission and discount structures for multi-tier partners, designated thresholds, and lock-in periods. It also incorporates a Partner Dashboard for performance tracking, offers white-labelled support integration, and utilizes a lead-lock mechanism to ensure consistent engagement. Other components include customer self-support options, auto ticket assignment, SLA triggers, and an escalation matrix, all of which are designed to enhance the support experience. Additionally, support ratings, a customer portal, an integrated knowledge base, and an announcement mechanism work together to ensure effective communication and resource access. Intelligent support dashboards further streamline the process, while the platform accommodates various pricing structures such as free, one-time, recurring, pay-per-use, and contract plans, all featuring auto-renewal and usage-based pricing models. Users can adjust pricing based on the billing cycle and the quantity of units acquired, as well as create bundled offerings to incentivize increased customer purchases. The system supports multiple currencies, tax levels, rules, and various payment gateways to facilitate transactions. Furthermore, customers are empowered with the ability to upgrade or downgrade their cloud services directly from their panel, allowing them to tailor their experience by purchasing additional service add-ons as needed. This flexibility ensures that each customer can optimize their service according to their specific requirements.
Description
StackBill is a self-service, intuitive Cloud Management Portal that combines Apache CloudStack®, with years of experience and state-of-the art features.
StackBill provides Public Cloud providers with usage-based billing, charge-back solutions and multi-currency support. It also offers preferred payment gateway options. StackBill assists data centers and public clouds providers with Customer Self Service Portal (Billing & Subscription Management), Provisioning Automation, Whitelabel CMP, Market Place, Setup & Migration Assistance, Provisioning Automation, Provisioning Automation, Provisioning Automation, Provisioning Automation, Provisioning Automation, Provisioning Automation, Provisioning Automation, Provisioning Automation, Whitelabel CMP, and Billing & Subscription Management.
StackBill offers 24/7/365 support for maintenance and implementation. StackBill's AI FAQ bot teaches customers how to use the portal effectively. This makes it a user-friendly platform.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Apache CloudStack
No
Pricing Details
$49 user per month
Free Trial
Yes
Free Version
No
Pricing Details
$0
FREE Edition
Standard Edition
Enterprise Edition
Standard Edition
Enterprise Edition
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
RackNap
Founded
2016
Country
India
Website
www.racknap.com
Vendor Details
Company Name
Assistanz Networks
Founded
2004
Country
India
Website
www.StackBill.com
Product Features
Cloud Management
Access Control
Yes
Billing & Provisioning
Yes
Capacity Analytics
Yes
Cost Management
Yes
Demand Monitoring
Yes
Multi-Cloud Management
Yes
Performance Analytics
Yes
SLA Management
Yes
Supply Monitoring
Yes
Workflow Approval
Yes
Product Features
Cloud Management
Access Control
Yes
Billing & Provisioning
Yes
Capacity Analytics
Yes
Cost Management
Yes
Demand Monitoring
Yes
Multi-Cloud Management
Yes
Performance Analytics
Yes
SLA Management
Yes
Supply Monitoring
Yes
Workflow Approval
No
