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Average Ratings 0 Ratings
Description
The system features a comprehensive array of tools for managing partners, including commission and discount structures for multi-tier partners, designated thresholds, and lock-in periods. It also incorporates a Partner Dashboard for performance tracking, offers white-labelled support integration, and utilizes a lead-lock mechanism to ensure consistent engagement. Other components include customer self-support options, auto ticket assignment, SLA triggers, and an escalation matrix, all of which are designed to enhance the support experience. Additionally, support ratings, a customer portal, an integrated knowledge base, and an announcement mechanism work together to ensure effective communication and resource access. Intelligent support dashboards further streamline the process, while the platform accommodates various pricing structures such as free, one-time, recurring, pay-per-use, and contract plans, all featuring auto-renewal and usage-based pricing models. Users can adjust pricing based on the billing cycle and the quantity of units acquired, as well as create bundled offerings to incentivize increased customer purchases. The system supports multiple currencies, tax levels, rules, and various payment gateways to facilitate transactions. Furthermore, customers are empowered with the ability to upgrade or downgrade their cloud services directly from their panel, allowing them to tailor their experience by purchasing additional service add-ons as needed. This flexibility ensures that each customer can optimize their service according to their specific requirements.
Description
An all-in-one platform designed to empower IT providers in achieving greater success in the cloud landscape. It features a robust suite of cloud management tools. With project automation, migrations become both safer and simpler. Unlimited backup options, straightforward setup, and one-click restore functionality enhance user convenience. All of your clients' SaaS applications are accessible from a single dashboard. The SkyKick Migration Suite is tailored to assist IT partners in automating the entire Office 365 migration process from pre-sales through to project completion. Migration projects often present complexities and demand considerable time, requiring careful management of multiple steps for a smooth transition to the cloud. As a company committed solely to supporting partners, we developed the SkyKick Migration Suite to equip IT partners with an automated tool that expedites their cloud business through detailed planning, precise provisioning, data integrity, and an exceptional user experience. In contrast to other Office 365 migration solutions that mainly focus on transferring server-side data—merely one aspect of a holistic migration consulting endeavor—SkyKick’s innovative technology automates 90% of manual tasks. This allows IT partners to focus on providing value-added services and enhancing customer satisfaction.
API Access
Has API
API Access
Has API
Integrations
Backup Radar
CloudRadial
Gmail
Google Calendar
Google Contacts
Google Workspace
Infiterra
Microsoft 365
Microsoft Exchange
Microsoft OneDrive
Integrations
Backup Radar
CloudRadial
Gmail
Google Calendar
Google Contacts
Google Workspace
Infiterra
Microsoft 365
Microsoft Exchange
Microsoft OneDrive
Pricing Details
$49 user per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
RackNap
Founded
2016
Country
India
Website
www.racknap.com
Vendor Details
Company Name
SkyKick
Founded
2011
Country
United States
Website
www.skykick.com
Product Features
Cloud Management
Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval
Product Features
Backup
Backup Log
Backup Scheduling
Cloud Backup
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Remote Server Options
Secure Data Storage
Web Access / Restoration
Cloud Management
Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval