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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Raaft assists SaaS companies to reduce churn, and get better feedback from customers. Raaft provides a no-code retention flow to your subscribers when your subscribers hit 'Cancel. To get subscribers to stay longer, you can ask them why they are leaving and provide custom responses. To build a better product, you can collect better feedback and obtain higher-quality analysis.

Description

Most SaaS teams know their churn rate but not the reasons behind it. Stripe's cancel form returns one word from a short list, and few customers type a detailed answer into a survey. Rezup asks after the cancellation instead. How it works: connect Stripe with a read-only key that can't charge, refund or change anything. After each cancellation or downgrade, the customer gets one question by email from your company name. They answer by voice or text in the browser, in any language. Rezup transcribes answers on its own servers in Germany, translates them, and uses AI to group them into reasons ranked by lost MRR, with trends and quotes. Teams get weekly summaries, Slack and Telegram alerts, CSV and Excel export, webhooks and a REST API. Pricing follows MRR: free up to $5k (50 responses a month), then $29, $99 or $299 a month.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

Stripe Yes 
Baremetrics Yes 
Braintree Yes 
Chargebee Yes 
Paddle Yes 
Slack Code No 
Telegram No 
Zapier Yes 
Zapier Canvas No 
n8n No 

Integrations

Stripe Yes 
Baremetrics No 
Braintree No 
Chargebee No 
Paddle No 
Slack Code Yes 
Telegram Yes 
Zapier No 
Zapier Canvas Yes 
n8n Yes 

Pricing Details

Free
Free Trial Yes 
Free Version Yes 

Pricing Details

$29/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Raaft

Founded

2018

Country

United States

Website

www.raaft.io

Vendor Details

Company Name

Vindrose sp. z o.o.;

Founded

2026

Country

Poland

Website

rezup.ai/

Product Features

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score Yes 
Onboarding No 
Revenue Management Yes 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Product Features

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management Yes 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys Yes 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) Yes 
Website Feedback Yes 

Alternatives

Alternatives

Chaser Reviews

Chaser

Chaser.cash
Rezup Reviews

Rezup

Vindrose sp. z o.o.;
Delighted Reviews

Delighted

Qualtrics