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Average Ratings 0 Ratings
Description
Oxford Semantic Technologies, established by three professors from the University of Oxford, has developed the leading knowledge graph and semantic reasoning engine, RDFox, through extensive research in Knowledge Representation and Reasoning (KRR). This advanced AI reasoning engine emulates human-like reasoning processes, providing exceptional capabilities that prioritize accuracy, truth, and explainability. By generating new insights solely from verified data, RDFox guarantees that its outcomes are firmly based in reality. Its unique incremental reasoning allows for real-time application of AI-driven consequences to the database as information is modified or added, eliminating the need for restarts. Furthermore, this approach ensures that only pertinent data is updated, which streamlines processes by avoiding the need to reevaluate the entire dataset. With its innovative features, RDFox is set to transform the landscape of AI applications.
Description
CINDE (Conversational Interface and Decisioning Engine) is an advanced conversational AI and machine reasoning engine aimed at revolutionizing customer service by automatically addressing a significant portion of incoming inquiries. It leverages cutting-edge natural language processing and machine reasoning to generate intelligent, personalized responses tailored to users. Additionally, CINDE is adept at discerning the intent behind issues related to incidents, service requests, or queries, effectively ensuring uninterrupted service. This capability allows customer support agents to dedicate their efforts to more critical tasks that yield greater impact. Always operational, AI-powered CINDE is ready to assist customers at any time, whether it's a quiet Sunday afternoon or during the busy Thanksgiving week. With its self-service and knowledge-driven capabilities, CINDE is able to resolve tickets significantly faster than conventional service desks. It automatically resolves at least 30% of an organization’s service requests, resulting in substantial cost savings. By handling the bulk of Level 1 queries, CINDE enables agents to concentrate on high-impact projects, thus enhancing overall productivity and efficiency within the support team. In this way, CINDE not only improves customer satisfaction but also optimizes resource allocation across the organization.
API Access
Has API
API Access
Has API
Integrations
AWS Marketplace
Cisco Jabber
Google Sheets
JSON
Java
Microsoft Excel
Microsoft Teams
Slack
Integrations
AWS Marketplace
Cisco Jabber
Google Sheets
JSON
Java
Microsoft Excel
Microsoft Teams
Slack
Pricing Details
Free
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Oxford Semantic Technologies
Country
United Kingdom
Website
www.oxfordsemantic.tech/rdfox
Vendor Details
Company Name
Symphony SummitAI
Founded
2011
Country
United States
Website
www.symphonysummit.com/products/summitai-cinde/
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Product Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management