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Average Ratings 1 Rating
Description
QwikDial, developed by DAKCS, is a comprehensive predictive dialing solution designed specifically for companies involved in Collections and Accounts Receivable Recovery. This versatile software empowers agencies of various sizes to establish campaigns, document calls, produce detailed reports, handle payment processing, and much more. Seamlessly integrated with DAKCS' Beyond ARM (Accounts Receivable Management) product, QwikDial can also function effectively in conjunction with current ARM systems, making it suitable for debt collection across diverse categories. Additionally, its user-friendly interface enhances the overall efficiency of the recovery process.
Description
VICIdial is an open source Enterprise-level Contact Center solution that is used by thousands of companies in more than 100 countries. It is free to anyone to use and has no per-user licensing fees.
VICIdial allows agents to handle both outbound and inbound calls. It also has the ability to do manual and predictive outbound list dialing. It can handle inbound emails as well as customer chat sessions via the website from the same agent screen. It offers over 2,000 features and many options to manage different customer interactions. You will also find a variety of reporting options to help you manage your contact centre.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Google Docs
No
Insightly
No
Klariqo
No
Mailchimp
No
Oreka TR
No
Outdoo AI
No
Phonexa
No
Pipedrive
No
Salesforce
No
Taalk
No
Integrations
Google Docs
Yes
Insightly
Yes
Klariqo
Yes
Mailchimp
Yes
Oreka TR
Yes
Outdoo AI
Yes
Phonexa
Yes
Pipedrive
Yes
Salesforce
Yes
Taalk
Yes
Pricing Details
$0.06/month
Free Trial
Yes
Free Version
No
Pricing Details
$0
Software is free, consulting is hourly, hosting available month-to-month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
DAKCS
Founded
1980
Country
United States
Website
www.dakcs.com
Vendor Details
Company Name
Vicidial Group
Founded
2007
Country
United States
Website
www.vicidial.com
Product Features
Banking
ATM Management
No
Compliance Tracking
Yes
Corporate Banking
Yes
Credit Card Management
No
Credit Union
Yes
Investment Banking
Yes
Multi-Branch
No
Online Banking
Yes
Private Banking
No
Retail Banking
No
Risk Management
No
Securities Management
No
Transaction Monitoring
No
Predictive Dialer
Call Monitoring
Yes
Call Recording
Yes
Call Results
Yes
Call Transfer
Yes
Callback Scheduling
Yes
Campaign Specific Caller ID
Yes
Contact Management
Yes
FCC Compliance
Yes
FTC Compliance
Yes
Lead Capture
No
Lead Management
No
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
No
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Predictive Dialer
Call Monitoring
Yes
Call Recording
Yes
Call Results
Yes
Call Transfer
Yes
Callback Scheduling
Yes
Campaign Specific Caller ID
Yes
Contact Management
Yes
FCC Compliance
Yes
FTC Compliance
Yes
Lead Capture
Yes
Lead Management
Yes