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Description

QwikDial, developed by DAKCS, is a comprehensive predictive dialing solution designed specifically for companies involved in Collections and Accounts Receivable Recovery. This versatile software empowers agencies of various sizes to establish campaigns, document calls, produce detailed reports, handle payment processing, and much more. Seamlessly integrated with DAKCS' Beyond ARM (Accounts Receivable Management) product, QwikDial can also function effectively in conjunction with current ARM systems, making it suitable for debt collection across diverse categories. Additionally, its user-friendly interface enhances the overall efficiency of the recovery process.

Description

VICIdial is an open source Enterprise-level Contact Center solution that is used by thousands of companies in more than 100 countries. It is free to anyone to use and has no per-user licensing fees. VICIdial allows agents to handle both outbound and inbound calls. It also has the ability to do manual and predictive outbound list dialing. It can handle inbound emails as well as customer chat sessions via the website from the same agent screen. It offers over 2,000 features and many options to manage different customer interactions. You will also find a variety of reporting options to help you manage your contact centre.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

Google Docs No 
Insightly No 
Klariqo No 
Mailchimp No 
Oreka TR No 
Outdoo AI No 
Phonexa No 
Pipedrive No 
Salesforce No 
Taalk No 
TeamSupport No 
VoiceOI No 
Vtiger Help Desk No 
Zendesk No 
Zoho CRM No 
astTECS No 
nPathi No 

Integrations

Google Docs Yes 
Insightly Yes 
Klariqo Yes 
Mailchimp Yes 
Oreka TR Yes 
Outdoo AI Yes 
Phonexa Yes 
Pipedrive Yes 
Salesforce Yes 
Taalk Yes 
TeamSupport Yes 
VoiceOI Yes 
Vtiger Help Desk Yes 
Zendesk Yes 
Zoho CRM Yes 
astTECS Yes 
nPathi Yes 

Pricing Details

$0.06/month
Free Trial Yes 
Free Version No 

Pricing Details

$0
Software is free, consulting is hourly, hosting available month-to-month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

DAKCS

Founded

1980

Country

United States

Website

www.dakcs.com

Vendor Details

Company Name

Vicidial Group

Founded

2007

Country

United States

Website

www.vicidial.com

Product Features

Banking

ATM Management No 
Compliance Tracking Yes 
Corporate Banking Yes 
Credit Card Management No 
Credit Union Yes 
Investment Banking Yes 
Multi-Branch No 
Online Banking Yes 
Private Banking No 
Retail Banking No 
Risk Management No 
Securities Management No 
Transaction Monitoring No 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture No 
Lead Management No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture Yes 
Lead Management Yes 

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