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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Customers can easily join the queue by scanning a QR Code available at your storefront or visiting a designated web URL on their mobile devices, eliminating the need for any app downloads. They can simply utilize the built-in web browser on their phones to access the queue status page, which provides real-time updates about their position in line. Our QueuePad mobile application prioritizes social distancing, ensuring a safer environment for both customers and staff. The interface displays a list of customers currently waiting, along with their arrival times, estimated wait durations, and any pertinent notes about their requests. Additionally, by clicking on a phone icon, you can initiate a call or send an SMS to any customer in the queue. Customers can select from a range of services, each representing a separate queue, with a maximum of three services enabled at one time. The system is capable of sending automated SMS notifications to customers as they approach the Nth position in line, provided that you have a valid SMS Gateway API account and an active Wi-Fi connection. This feature helps keep customers informed without requiring them to physically wait on-site, enhancing their overall experience.

Description

WaitQ is an intuitive cloud-based platform designed for queue management that enhances the waiting experience and assists businesses in reducing customer loss due to prolonged waits and no-shows. Beyond merely managing waitlists, it also organizes appointments and RSVP guest lists, enabling businesses to effectively oversee the complete flow of customers—whether they arrive as walk-ins or have made prior bookings—from one cohesive platform. Customers can conveniently check in or schedule an appointment via a personalized public page, through their smartphones, or at a kiosk, and they can monitor their real-time status in a virtual waiting room without needing to download an app or create an account. As soon as it's their turn, notifications are dispatched through push, SMS, WhatsApp, or email, allowing customers to step away from a crowded entrance and wait in a more comfortable location. Additionally, the platform offers features such as floorplans and table management for restaurants, enhancing operational efficiency. Analytics provide insights into wait times, queue behaviors, and rates of no-shows over time, while the platform allows for custom branding at every interaction point, all without the need for app downloads or specialized hardware to purchase or maintain. This comprehensive approach not only streamlines customer management but also significantly improves overall satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Android No 
Apple iOS No 
Odoo No 

Integrations

Android Yes 
Apple iOS Yes 
Odoo Yes 

Pricing Details

$19.99 per month
Free Trial No 
Free Version Yes 

Pricing Details

$27/month
Starter is for single-location businesses looking to optimize their operation. Grow (starting at $49) is for busier businesses that need more capacity. Business ($119) is for larger, multi-location operators.
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

QueuePad

Country

Philippines

Website

www.queuepad.com

Vendor Details

Company Name

WaitQ

Founded

2026

Country

Portugal

Website

waitq.app/

Product Features

Queue Management

Appointment Scheduling No 
Calendar No 
Communication Tools No 
Contactless No 
Customer Surveys No 
Dashboard No 
For Banks No 
For Government No 
For Healthcare No 
For Restaurants No 
For Retail No 
SMS Marketing No 
Supports Multiple Counters No 
Virtual Queue No 

Waitlist

Alerts/Notifications Yes 
Customer Database Yes 
For Restaurants No 
Prioritization No 
Public Waitlist Yes 
Reporting & Statistics Yes 
Self Check-in No 
Waiting Time Tracking Yes 
Waitlist Status Tracking Yes 

Product Features

Queue Management

Appointment Scheduling Yes 
Calendar Yes 
Communication Tools Yes 
Contactless Yes 
Customer Surveys No 
Dashboard Yes 
For Banks No 
For Government Yes 
For Healthcare Yes 
For Restaurants Yes 
For Retail Yes 
SMS Marketing Yes 
Supports Multiple Counters Yes 
Virtual Queue Yes 

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