Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Questas is a web-based platform that empowers users to craft engaging, choose-your-own-adventure interactive tales utilizing AI-generated visuals and videos. With its user-friendly visual editor, anyone—regardless of their coding or artistic background—can swiftly develop intricate branching storylines; you input a scene or idea, and Questas produces relevant AI-generated artwork or footage, allowing you to create dynamic narratives where every choice alters the outcome. Users have the freedom to construct limitless “story trees,” each featuring endless branches, and enhance every point in the narrative with rich media, making the storytelling experience vibrant and immersive. The platform boasts a streamlined design, enabling users to easily create, rearrange, or remove “nodes” or narrative decisions, simplifying the narrative design process to the ease of editing a diagram. Besides crafting your own interactive experiences, Questas also provides access to a community library filled with curated adventures created by fellow users, which enriches the creative possibilities and fosters collaboration. This unique combination of tools and community support makes storytelling more accessible and enjoyable than ever before.

Description

Develop call scripts designed to replicate the achievements of your top sales representatives! Agents can utilize these dynamic scripts within their CRM systems, while the platform meticulously tracks the detailed analytics of the paths followed by your team. This interactive tool offers guidance for call center agents across various domains such as technical support, compliance with business processes, telemarketing, lead qualification, and beyond. It also helps in redirecting incoming calls and enhancing customer satisfaction (CSAT) through an interactive self-service experience for customers. You can create applications based on business processes that seamlessly integrate with enterprise data. Powered by an innovative Decision Network Architecture (DNA), Yonyx Map View introduces a groundbreaking solution for designing and visualizing customer interaction flows driven by decision trees. By starting with a symptom, customers can engage in an interactive troubleshooting experience, navigating through a decision tree to identify the root cause and find the appropriate solution promptly. This empowers customers to resolve issues efficiently while minimizing the need for direct agent assistance.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Freshdesk
NetSuite
Salesforce Agentforce Service
ServiceNow
Zendesk

Integrations

Freshdesk
NetSuite
Salesforce Agentforce Service
ServiceNow
Zendesk

Pricing Details

$0.10 per credit
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Questas

Country

United States

Website

www.questas.co

Vendor Details

Company Name

Yonyx

Founded

2010

Country

United States

Website

corp.yonyx.com

Product Features

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Alternatives

Alternatives

Textografo Reviews

Textografo

JA Digital Partner