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Average Ratings 0 Ratings
Description
No need for servers or IT personnel; just an internet connection is sufficient. Our cloud-based debt collection agency software, powered by Parallels, streamlines your operations while significantly lowering IT expenses and resource requirements. You can conveniently accept payments online through our user-friendly payment portal, or integrate payment options directly on your website using our API. A dialer is crucial for the success of any collection agency, and Quantum seamlessly integrates with TCN®, a leading provider in dialer technology. Furthermore, our debt collection software suite includes a comprehensive interface for creating and importing dialer campaigns compatible with various dialer service providers. Reporting credit for your accounts is straightforward with Quantum's integrated credit reporting interface, which supports the industry-standard METRO2 format and works with major credit bureaus such as Experian®, TransUnion®, and Equifax®. This combination of features not only enhances efficiency but also ensures compliance with industry standards.
Description
Enghouse Interactive SmartDial stands out as the premier outbound dialer in the market, offering a superior experience for both clients and agents, leading to enhanced productivity while ensuring compliance with regulations more effectively than other outbound dialing solutions. Here are six compelling reasons to choose SmartDial from Enghouse Interactive: it is designed to integrate natively with Enghouse Interactive Contact Center solutions, and it can also seamlessly connect with various other Contact Center platforms. SmartDial intelligently combines outbound and inbound call flows, which maximizes agent efficiency and productivity. Additionally, it easily meets compliance standards for national, regional, and local regulations, such as TCPA, FDCPA, and DNC. Users will experience unmatched operational flexibility, allowing for effective management across different campaigns and time zones. It offers deployment options that include Cloud, On-Premise, or Hybrid models, ensuring that organizations can adhere to all relevant regulatory requirements, regardless of their operational setup or geographic location. Ultimately, SmartDial empowers companies to optimize their outbound calling strategies while maintaining strict compliance and enhancing overall performance.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
TrioSoft
Founded
2005
Country
United States
Website
www.triosoft.net
Vendor Details
Company Name
Enghouse Interactive
Founded
1984
Country
United States
Website
enghouseinteractive.com/SmartDial
Product Features
Debt Collection
Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management
Product Features
Debt Collection
Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management