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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Are you prepared to elevate your audience's experience at every level of interaction? Look no further than Quantum360, a platform designed with a strong and adaptable interface that enhances loyalty and fosters engagement like no other. As the flagship lifecycle marketing solution from BI WORLDWIDE, Quantum360 earns its reputation through hard work and innovative features. Its versatile design transforms the marketing landscape in multiple dimensions. We are here to assess your requirements and customize programs that align with your brand's distinct vision. Quantum360 possesses the strength to navigate your audience through every phase of their journey, all while remaining faithful to your brand's promises. From acquisition to amplification, BIW leads your customers on an enriching journey that enhances loyalty and boosts engagement significantly. In a world where consumer expectations evolve rapidly, Quantum360 ensures your brand stays ahead of the curve.

Description

Your clients deserve an enhanced interaction. Zoho CRM Plus serves as a comprehensive customer experience platform that enables you to provide outstanding service to every client throughout their journey, turning them into loyal advocates for your brand. Connect with customers through various channels at every phase of their lifecycle. Achieve the right context across different platforms and receive real-time updates. Streamline discussions among multiple teams within a single conversation thread. A superior customer experience starts with aligning all teams and ensuring that customers remain the focal point of all activities. Zoho CRM Plus integrates your marketing, sales, and support teams, equipping them with essential tools to achieve this goal. Collaborate effectively across all teams by utilizing Zia, Zoho's AI-driven voice assistant, which aids in forecasting business trends, recommending optimal times to reach out to customers, analyzing email and ticket sentiments, and offering insightful business dashboards. With these capabilities, you can not only enhance customer satisfaction but also foster long-lasting relationships that benefit your organization.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

COZYROC SSIS+ Suite
Cal ID
CallHippo
Cyclr
DigitAll
Dropbox
Everstage
Front
Konnectify
LeadPost
LinkedFusion
Microsoft Outlook
Microsoft Word
MyRepChat
Oki-Toki
Orderwerks
PhoneBurner
RevenueHero
Zapier

Integrations

COZYROC SSIS+ Suite
Cal ID
CallHippo
Cyclr
DigitAll
Dropbox
Everstage
Front
Konnectify
LeadPost
LinkedFusion
Microsoft Outlook
Microsoft Word
MyRepChat
Oki-Toki
Orderwerks
PhoneBurner
RevenueHero
Zapier

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$60.00 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BI WORLDWIDE CANADA

Founded

2010

Country

Canada

Website

www.biworldwide.com/customer-loyalty/loyalty-marketing/Quantum-360/

Vendor Details

Company Name

Zoho

Founded

1996

Country

India

Website

www.zoho.com/crm/crmplus

Product Features

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Product Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Alternatives

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