Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Businesses around the world lose billions of dollars every year due to long queues. Customers who are subject to poor queueing are less likely stay and recommend your business. Compare the performance of different departments and locations. Monitor wait times and the number of visitors who are waiting. Give your staff the tools to improve customer service. Recognize the achievements of your team and identify areas for growth. You can easily measure and share your performance results. Service reports are a great way to track KPIs and evaluate the effectiveness of your service strategy. Customers can join a virtual waiting list using their phones to eliminate in-person lines. Monitor your line in real-time. Customers can safely wait in their cars, at home or outside. Notify customers when you are available to serve them. Provide customers with regular updates about wait times and any other information. Talk to customers and ask for their feedback.
Description
WaitQ is an intuitive cloud-based platform designed for queue management that enhances the waiting experience and assists businesses in reducing customer loss due to prolonged waits and no-shows. Beyond merely managing waitlists, it also organizes appointments and RSVP guest lists, enabling businesses to effectively oversee the complete flow of customers—whether they arrive as walk-ins or have made prior bookings—from one cohesive platform. Customers can conveniently check in or schedule an appointment via a personalized public page, through their smartphones, or at a kiosk, and they can monitor their real-time status in a virtual waiting room without needing to download an app or create an account. As soon as it's their turn, notifications are dispatched through push, SMS, WhatsApp, or email, allowing customers to step away from a crowded entrance and wait in a more comfortable location. Additionally, the platform offers features such as floorplans and table management for restaurants, enhancing operational efficiency. Analytics provide insights into wait times, queue behaviors, and rates of no-shows over time, while the platform allows for custom branding at every interaction point, all without the need for app downloads or specialized hardware to purchase or maintain. This comprehensive approach not only streamlines customer management but also significantly improves overall satisfaction.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Android
No
Apple iOS
No
Gmail
Yes
Odoo
No
Pipedrive
Yes
Slack
Yes
SurveyMonkey
Yes
Integrations
Android
Yes
Apple iOS
Yes
Gmail
No
Odoo
Yes
Pipedrive
No
Slack
No
SurveyMonkey
No
Pricing Details
$869 per month
Unlimited locations, no implementation fees.
Free Trial
Yes
Free Version
Yes
Pricing Details
$27/month
Starter is for single-location businesses looking to optimize their operation. Grow (starting at $49) is for busier businesses that need more capacity. Business ($119) is for larger, multi-location operators.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Qminder
Founded
2011
Country
United Kingdom
Website
www.qminder.com
Vendor Details
Company Name
WaitQ
Founded
2026
Country
Portugal
Website
waitq.app/
Product Features
Appointment Scheduling
Appointment Reminders
Yes
Automated Scheduling
Yes
Calendar Sync
Yes
Client Database
No
Group Scheduling
No
Mobile Access
No
Multi-Location
No
Online Booking
No
Online Payments
No
Recurring Appointments
No
Room Booking Management
No
Queue Management
Appointment Scheduling
Yes
Calendar
No
Communication Tools
Yes
Contactless
Yes
Customer Surveys
Yes
Dashboard
Yes
For Banks
Yes
For Government
Yes
For Healthcare
Yes
For Restaurants
Yes
For Retail
Yes
SMS Marketing
Yes
Supports Multiple Counters
Yes
Virtual Queue
Yes
Visitor Management
Alerts/Notifications
Yes
Badge Management
Yes
Document Management
Yes
ID Scan
No
Pre-Registration
Yes
Registration Management
Yes
Self Check-in
Yes
Visitor Tracking
Yes
Watch List
No
Waitlist
Alerts/Notifications
Yes
Customer Database
Yes
For Restaurants
Yes
Prioritization
Yes
Public Waitlist
Yes
Reporting & Statistics
Yes
Self Check-in
Yes
Waiting Time Tracking
Yes
Waitlist Status Tracking
Yes
Product Features
Queue Management
Appointment Scheduling
Yes
Calendar
Yes
Communication Tools
Yes
Contactless
Yes
Customer Surveys
No
Dashboard
Yes
For Banks
No
For Government
Yes
For Healthcare
Yes
For Restaurants
Yes
For Retail
Yes
SMS Marketing
Yes
Supports Multiple Counters
Yes
Virtual Queue
Yes