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Average Ratings 0 Ratings

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ease
features
design
support

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Description

QSmap provides NetSuite users with a simple and intuitive way to locate Customers, Leads, and Prospects geographically using an easy-to use Map interface. The comprehensive set allows users to easily find, view and export segments from their data. A simple google maps interface is available within NetSuite. You can plot your contacts on a map, slice and dice data, and gain insights into marketing, sales and operations.

Description

eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

NetSuite Yes 
Talkdesk No 

Integrations

NetSuite No 
Talkdesk Yes 

Pricing Details

$70 per month
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

QSmap

Founded

2005

Country

Canada

Website

qsmap.net

Vendor Details

Company Name

eGain Corporation

Founded

1997

Country

United States

Website

www.egain.com/products/analytics/

Product Features

GIS

3D Imagery No 
Census Data Integration No 
Color Coding No 
Geocoding No 
Image Exporting No 
Image Management No 
Internet Mapping No 
Interoperability No 
Labeling No 
Map Creation No 
Map Sharing No 
Near-Matching No 
Reverse Geocoding No 
Spatial Analysis No 

Product Features

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