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Average Ratings 0 Ratings

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ease
features
design
support

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Description

QSmap provides NetSuite users with a simple and intuitive way to locate Customers, Leads, and Prospects geographically using an easy-to use Map interface. The comprehensive set allows users to easily find, view and export segments from their data. A simple google maps interface is available within NetSuite. You can plot your contacts on a map, slice and dice data, and gain insights into marketing, sales and operations.

Description

eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

NetSuite
Talkdesk

Integrations

NetSuite
Talkdesk

Pricing Details

$70 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

QSmap

Founded

2005

Country

Canada

Website

qsmap.net

Vendor Details

Company Name

eGain Corporation

Founded

1997

Country

United States

Website

www.egain.com/products/analytics/

Product Features

GIS

3D Imagery
Census Data Integration
Color Coding
Geocoding
Image Exporting
Image Management
Internet Mapping
Interoperability
Labeling
Map Creation
Map Sharing
Near-Matching
Reverse Geocoding
Spatial Analysis

Product Features

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