Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
QSmap provides NetSuite users with a simple and intuitive way to locate Customers, Leads, and Prospects geographically using an easy-to use Map interface. The comprehensive set allows users to easily find, view and export segments from their data.
A simple google maps interface is available within NetSuite. You can plot your contacts on a map, slice and dice data, and gain insights into marketing, sales and operations.
Description
eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.
API Access
Has API
No
API Access
Has API
No
Pricing Details
$70 per month
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
QSmap
Founded
2005
Country
Canada
Website
qsmap.net
Vendor Details
Company Name
eGain Corporation
Founded
1997
Country
United States
Website
www.egain.com/products/analytics/
Product Features
GIS
3D Imagery
No
Census Data Integration
No
Color Coding
No
Geocoding
No
Image Exporting
No
Image Management
No
Internet Mapping
No
Interoperability
No
Labeling
No
Map Creation
No
Map Sharing
No
Near-Matching
No
Reverse Geocoding
No
Spatial Analysis
No