Compare QEval vs. Xvoyant

Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations. Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention. Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount. QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations. API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.

Quickly pinpoint and prioritize the areas where each sales representative can improve. The entire coaching experience is seamlessly integrated within Salesforce, as Xvoyant's user-friendly setup aligns with your current sales stages and organizational structures. Within just a few minutes, you can engage with key success factors using straightforward drill-down options and "what if" scenarios. Xvoyant offers outcomes that are measured objectively against established process benchmarks, eliminating emotional biases or defensiveness. By turning past Salesforce activity data into a predictive modeling resource, it empowers leaders to enhance efficiency by concentrating on representatives who will most benefit from coaching. The platform leverages machine learning and data analytics to provide a comprehensive insight into the true status of every deal within your pipeline. You can set up stage verifiers to monitor critical inflection points for each deal, ensuring they progress and reach completion. Additionally, Xvoyant serves as a unified platform for planning, scheduling, documenting, and tracking coaching sessions and objectives, fostering a more organized approach to sales development. This holistic tool not only streamlines the coaching process but also promotes accountability and growth among team members.