Compare QEval vs. Xvoyant

QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.

Quickly pinpoint and prioritize the areas where each sales representative can improve. The entire coaching experience is seamlessly integrated within Salesforce, as Xvoyant's user-friendly setup aligns with your current sales stages and organizational structures. Within just a few minutes, you can engage with key success factors using straightforward drill-down options and "what if" scenarios. Xvoyant offers outcomes that are measured objectively against established process benchmarks, eliminating emotional biases or defensiveness. By turning past Salesforce activity data into a predictive modeling resource, it empowers leaders to enhance efficiency by concentrating on representatives who will most benefit from coaching. The platform leverages machine learning and data analytics to provide a comprehensive insight into the true status of every deal within your pipeline. You can set up stage verifiers to monitor critical inflection points for each deal, ensuring they progress and reach completion. Additionally, Xvoyant serves as a unified platform for planning, scheduling, documenting, and tracking coaching sessions and objectives, fostering a more organized approach to sales development. This holistic tool not only streamlines the coaching process but also promotes accountability and growth among team members.