Average Ratings 30 Ratings
Average Ratings 0 Ratings
Description
QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.
Description
Unlock profound understanding of your team's skills using our cutting-edge assessment tool. In just a few minutes, you can identify key areas that need enhancement and quickly create customized development strategies. Improve growth and onboarding processes through well-structured pathways. Our superior templates not only save managers valuable time but also ensure that representatives are consistently developed to reach their full potential. Expand your team's skill set with our comprehensive enablement services, which effectively tackle project challenges and enhance measurable performance metrics. Collaborate with the leading provider of cost-efficient enablement solutions. Eliminate the hassle of managing tedious spreadsheets and documentation; instead, transform your onboarding strategy into engaging, interactive, and automated experiences. The Pulse integrates your CRM information with quick surveys filled out by both representatives and managers to create a competency baseline, uncover hidden weaknesses, and pinpoint opportunities for growth. By leveraging these insights, you can foster a culture of continuous improvement within your organization.
API Access
Has API
API Access
Has API
Integrations
Adobe Customer Journey Analytics
Amazon S3
Bling
Creovai
Floatbot
Genesys Cloud CX
GetFeedback
HubSpot CRM
InMoment
LiveAgent
Integrations
Adobe Customer Journey Analytics
Amazon S3
Bling
Creovai
Floatbot
Genesys Cloud CX
GetFeedback
HubSpot CRM
InMoment
LiveAgent
Pricing Details
$40/month/license
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Etech Global Services
Founded
2003
Country
United States
Website
www.qevalpro.com
Vendor Details
Company Name
Uhubs
Founded
2019
Country
United Kingdom
Website
www.uhubs.co.uk
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Sales Coaching
Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics
Sales Performance Management
Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Product Features
Sales Coaching
Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics
Sales Performance Management
Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management