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Description
Prowyser is an innovative, cloud-based software solution designed specifically for field service management tailored to repair and home-service sectors, such as plumbing, heating, electrical, locksmithing, and multi-trade contractors. This platform streamlines the process by integrating customer requests and work orders from insurers or property managers into shared job files, facilitating efficient office scheduling, technician assignments, maintenance visits, and customer record management. Field teams benefit from a mobile application that allows them to access their daily tasks, document their work, attach images, fill out intervention reports, and gather signatures; notably, these field operations can be executed offline and will sync automatically once internet connectivity is restored. Additionally, Prowyser offers functionalities for estimates, invoicing, payment tracking, reminders, and accounting exports, while also enabling synchronization with Pennylane. The software seamlessly integrates with popular services like Google Calendar, Gmail, and Outlook, enhancing workflows and collaboration through assistance networks. Ultimately, Prowyser is delivered as a web-based service, complemented by mobile applications specifically designed for field technicians, ensuring they have all the necessary tools at their fingertips. This comprehensive approach not only simplifies field service management but also boosts productivity and customer satisfaction.
Description
Service Pro Stream is a comprehensive software solution designed for managing field services in industries such as appliance repair, HVAC, and plumbing. It integrates various functionalities like online booking, scheduling, dispatching, and customer communication seamlessly into one platform.
The booking process for customers utilizes a conversational interface that collects details about the appliance, including its make, model, and the specific issue at hand. Customers have the added convenience of taking a photo of the dataplate, allowing the software to extract the model and serial numbers from the image, which enables technicians to pre-order necessary parts before their arrival.
The dispatching system operates based on customizable rules set by the user for each technician, including parameters like maximum job distance from the base, minimum spacing between consecutive jobs, and the allowable distance for initial and final calls from the starting point. This intelligent engine ensures that these criteria are adhered to when generating available time slots for appointments.
Technicians have the flexibility to access the platform through any mobile browser, and the portal can be easily added to their home screens without requiring a download from an app store. They are equipped to view customer notes, access images, and retrieve model numbers, while also having the capability to search for parts and document their work on-site, enhancing efficiency and communication throughout the service process. Overall, Service Pro Stream streamlines operations, making it an invaluable tool for service professionals.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
Gmail
Yes
Google Calendar
Yes
Microsoft Outlook
Yes
Pennylane
Yes
Integrations
Gmail
No
Google Calendar
No
Microsoft Outlook
No
Pennylane
No
Pricing Details
€89/month
Free Trial
Yes
Free Version
No
Pricing Details
$45 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Groupe MEGVA
Founded
2019
Country
France
Website
prowyser.com
Vendor Details
Company Name
Service Pro Stream, LLC
Founded
2026
Country
United States
Website
serviceprostream.com
Product Features
Field Service Management
Billing & Invoicing
No
Contact Database
No
Contract Management
No
Customer Database
No
Dispatch Management
No
Electronic Signature
No
Inventory Management
No
Mobile Access
No
Payment Collection in the Field
No
Quotes / Estimates
No
Routing
No
Scheduling
No
Service History Tracking
No
Time Clock
No
Work Order Management
No
Product Features
Field Service Management
Billing & Invoicing
No
Contact Database
No
Contract Management
No
Customer Database
No
Dispatch Management
No
Electronic Signature
No
Inventory Management
No
Mobile Access
No
Payment Collection in the Field
No
Quotes / Estimates
No
Routing
No
Scheduling
No
Service History Tracking
No
Time Clock
No
Work Order Management
No
