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Description
                    Providertech’s text messaging solution, equipped with built-in HIPAA compliance, enhances operational efficiency while optimizing the care experience for patients. This secure, two-way messaging platform simplifies communications with patients, allowing for real-time connectivity between healthcare providers and their patients. By utilizing this method, you can reduce the volume of incoming calls, increase overall operational efficiency, and significantly improve patient care outcomes. Maintain ongoing communication through secure text messaging to bridge gaps in patient care and ensure clear exchanges between visits. This solution aids in guiding patients through the intricacies of the healthcare system and facilitates discussions about population-based care. Routine inquiries can be addressed without the need for phone calls, as patients receive your messages or invitations directly via text. With the ability to send photos, videos, and documents securely, you can more effectively communicate important information. Furthermore, your patients do not need to download any applications to access this service, making it incredibly user-friendly. Ultimately, this innovative approach fosters a more connected healthcare environment, enhancing both provider and patient experiences.
                
            
        
            Description
                    For over three decades, TeleVox has empowered healthcare institutions, pharmaceutical firms, and life sciences organizations to foster communication with patients, thereby enhancing trust, maintaining continuity of care, and improving the overall patient experience. Our innovative digital engagement solutions support more than 10,000 healthcare providers, ensuring seamless communication with patients throughout their healthcare journey—before, during, after, and in-between appointments. Additionally, our tailored services for pharmaceutical and life sciences sectors facilitate outreach to a broader patient base through strategic initiatives focused on disease awareness, educational resources, and vaccination reminders.
We assist our clients in reaching patients at optimal moments via the most suitable communication channels, which include SMS text, phone calls, live chat virtual assistants, emails, and postcards. This approach leads to the delivery of personalized and customizable messages, which not only enhances patient satisfaction and bridges gaps in care but also boosts revenue, all while alleviating the workload on healthcare staff. By fostering these connections, we contribute to a more effective and responsive healthcare system.
                
            
        
            API Access
            
                Has API
            
            
        
        
    
                API Access
            
                Has API
            
            
        
        
    
                Integrations
            
                
    Microsoft 365
            
            
        
        
    
        
        
            
                
    Microsoft Azure
            
            
        
        
    
        
        
            
                
    Practice-Web Dental
            
            
        
        
    
        
        
            
                
    athenahealth Population Health
            
            
        
        
    
                
            Integrations
            
                
    Microsoft 365
            
            
        
        
    
        
        
            
                
    Microsoft Azure
            
            
        
        
    
        
        
            
                
    Practice-Web Dental
            
            
        
        
    
        
        
            
                
    athenahealth Population Health
            
            
        
        
    
                
            Pricing Details
        No price information available.
        
        
    
    
    
        
        
            
                Free Trial
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Pricing Details
        No price information available.
        
        
    
    
    
        
        
            
                Free Trial
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Deployment
            
                Web-Based
            
            
        
        
    
        
        
            
                On-Premises
            
            
        
        
    
        
        
            
                iPhone App
            
            
        
        
    
        
        
            
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                Deployment
            
                Web-Based
            
            
        
        
    
        
        
            
                On-Premises
            
            
        
        
    
        
        
            
                iPhone App
            
            
        
        
    
        
        
            
                iPad App
            
            
        
        
    
        
        
            
                Android App
            
            
        
        
    
        
        
            
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                Mac
            
            
        
        
    
        
        
            
                Linux
            
            
        
        
    
        
        
            
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                Customer Support
            
                Business Hours
            
            
        
        
    
        
        
            
                Live Rep (24/7)
            
            
        
        
    
        
        
            
                Online Support
            
            
        
        
    
                Customer Support
            
                Business Hours
            
            
        
        
    
        
        
            
                Live Rep (24/7)
            
            
        
        
    
        
        
            
                Online Support
            
            
        
        
    
                Types of Training
            
                Training Docs
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Live Training (Online)
            
            
        
        
    
        
        
            
                In Person
            
            
        
        
    
                Types of Training
            
                Training Docs
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Live Training (Online)
            
            
        
        
    
        
        
            
                In Person
            
            
        
        
    
                Vendor Details
Company Name
Providertech
Country
United States
Website
www.providertech.com/hipaa-compliant-texting/
Vendor Details
Company Name
TeleVox
Founded
1992
Country
United States
Website
televox.com
Product Features
Appointment Reminder
                                        Appointment Scheduling
                                        
                                    
                                    
                                    
                                        Calendar Management
                                        
                                    
                                    
                                    
                                        Call Reminders
                                        
                                    
                                    
                                    
                                        Email Reminders
                                        
                                    
                                    
                                    
                                        Online Booking
                                        
                                    
                                    
                                    
                                        Payment Reminders
                                        
                                    
                                    
                                    
                                        Recurring Appointments
                                        
                                    
                                    
                                    
                                        Rescheduling
                                        
                                    
                                    
                                    
                                        SMS Messaging
                                        
                                    
                                    
                                    
                                        Two-Way Messaging
                                        
                                    
                            
                        Patient Engagement
                                        Appointment Scheduling
                                        
                                    
                                    
                                    
                                        Care Planning
                                        
                                    
                                    
                                    
                                        Collaboration
                                        
                                    
                                    
                                    
                                        Messaging
                                        
                                    
                                    
                                    
                                        Mobile Access
                                        
                                    
                                    
                                    
                                        Patient Education
                                        
                                    
                                    
                                    
                                        Patient Portal
                                        
                                    
                                    
                                    
                                        Personal Health Record
                                        
                                    
                                    
                                    
                                        Progress Tracking
                                        
                                    
                                    
                                    
                                        Self Management
                                        
                                    
                            
                        Patient Scheduling
                                        Analytics/Reporting
                                        
                                    
                                    
                                    
                                        Approval Process Control
                                        
                                    
                                    
                                    
                                        HIPAA Compliant
                                        
                                    
                                    
                                    
                                        Mobile Access
                                        
                                    
                                    
                                    
                                        Notifications/Alerts
                                        
                                    
                                    
                                    
                                        Online Scheduling
                                        
                                    
                                    
                                    
                                        Patient Communications
                                        
                                    
                                    
                                    
                                        Patient Intake
                                        
                                    
                                    
                                    
                                        Patient Portal
                                        
                                    
                                    
                                    
                                        Patient Records Management
                                        
                                    
                                    
                                    
                                        Payment Processing
                                        
                                    
                                    
                                    
                                        Reminders
                                        
                                    
                                    
                                    
                                        SMS Messaging
                                        
                                    
                            
                        Product Features
Appointment Reminder
                                        Appointment Scheduling
                                        
                                    
                                    
                                    
                                        Calendar Management
                                        
                                    
                                    
                                    
                                        Call Reminders
                                        
                                    
                                    
                                    
                                        Email Reminders
                                        
                                    
                                    
                                    
                                        Online Booking
                                        
                                    
                                    
                                    
                                        Payment Reminders
                                        
                                    
                                    
                                    
                                        Recurring Appointments
                                        
                                    
                                    
                                    
                                        Rescheduling
                                        
                                    
                                    
                                    
                                        SMS Messaging
                                        
                                    
                                    
                                    
                                        Two-Way Messaging
                                        
                                    
                            
                        Patient Engagement
                                        Appointment Scheduling
                                        
                                    
                                    
                                    
                                        Care Planning
                                        
                                    
                                    
                                    
                                        Collaboration
                                        
                                    
                                    
                                    
                                        Messaging
                                        
                                    
                                    
                                    
                                        Mobile Access
                                        
                                    
                                    
                                    
                                        Patient Education
                                        
                                    
                                    
                                    
                                        Patient Portal
                                        
                                    
                                    
                                    
                                        Personal Health Record
                                        
                                    
                                    
                                    
                                        Progress Tracking
                                        
                                    
                                    
                                    
                                        Self Management
                                        
                                    
                            
                        Patient Management
                                        Admissions Management
                                        
                                    
                                    
                                    
                                        Bed Management
                                        
                                    
                                    
                                    
                                        Discharge Management
                                        
                                    
                                    
                                    
                                        Historical Reporting
                                        
                                    
                                    
                                    
                                        Patient Flow Management
                                        
                                    
                                    
                                    
                                        Patient Location Tracking
                                        
                                    
                                    
                                    
                                        Patient Monitoring
                                        
                                    
                                    
                                    
                                        Real Time Reporting
                                        
                                    
                                    
                                    
                                        Waiting Time Tracking
                                        
                                    
                            
                        Patient Portal
                                        Appointment Confirmations
                                        
                                    
                                    
                                    
                                        Appointment Scheduling
                                        
                                    
                                    
                                    
                                        Bill Payment
                                        
                                    
                                    
                                    
                                        Care Plans
                                        
                                    
                                    
                                    
                                        Care Summaries
                                        
                                    
                                    
                                    
                                        EHR-Agnostic
                                        
                                    
                                    
                                    
                                        Health Record Access
                                        
                                    
                                    
                                    
                                        Intake Forms
                                        
                                    
                                    
                                    
                                        Lab Results
                                        
                                    
                                    
                                    
                                        Prescription Renewals
                                        
                                    
                                    
                                    
                                        Secure Messaging
                                        
                                    
                                    
                                    
                                        Video Consultations