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Description

ProfitWell solves the most difficult parts of SaaS and subscription growth. ProfitWell offers accurate subscription analytics (100% for free), reduces customer churn, automates revenue recognition, optimizes pricing strategies, and provides data-driven products that help you optimize your pricing strategy. ProfitWell powers over 14,000 companies in more than 100 countries. This allows them to focus on their customers and product, rather than their growth.

Description

Customer experience insights can be found in every interaction with your company. Unstructured feedback is received in all communication channels, including phone calls, chat sessions and emails. Topbox's omnichannel analysis platform allows companies to quickly identify issues that can impact sales, customer satisfaction, product costs, and customer churn. Topbox's powerful aggregation and normalization, redactions, sentiment analysis, rule based and AI-driven class models provide actionable insights for clients without the need for expensive professional services. Topbox will help you unlock the insights in your customer interactions with Topbox.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Braintree Yes 
Easyflow Yes 
Facebook No 
FirstOfficer Yes 
Five9 No 
Geckoboard Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
HubSpot Marketing Hub Yes 
Instagram No 
Peaka Yes 
ProfitWell Retain Yes 
Quiq No 
Salesforce No 
Slack Yes 
Stripe Yes 
Zapier Yes 

Integrations

Braintree No 
Easyflow No 
Facebook Yes 
FirstOfficer No 
Five9 Yes 
Geckoboard No 
HubSpot CRM No 
HubSpot Customer Platform No 
HubSpot Marketing Hub No 
Instagram Yes 
Peaka No 
ProfitWell Retain No 
Quiq Yes 
Salesforce Yes 
Slack No 
Stripe No 
Zapier No 

Pricing Details

$0/month
Metrics - Free
Retain - Pay for Performance
Recognized - Chat With Us
Price Intelligently - Chat With Us
Free Trial Yes 
Free Version Yes 

Pricing Details

Consumption-based model, based on the number of customer interactions that are processed annually
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Paddle

Founded

2012

Country

United States

Website

www.profitwell.com

Vendor Details

Company Name

Topbox, Inc.

Country

United States

Website

topbox.io

Product Features

Business Intelligence

Ad Hoc Reports Yes 
Benchmarking Yes 
Budgeting & Forecasting No 
Dashboard Yes 
Data Analysis Yes 
Key Performance Indicators Yes 
Natural Language Generation (NLG) No 
Performance Metrics Yes 
Predictive Analytics Yes 
Profitability Analysis Yes 
Strategic Planning Yes 
Trend / Problem Indicators Yes 
Visual Analytics Yes 

Subscription Management

Cancellation Management No 
Discount / Coupon Management No 
Dunning Management Yes 
Enrollment Management No 
Product Catalog No 
Recurring Billing No 
Revenue Recognition Yes 
Revenue Recovery Tools Yes 
Self Service Portal No 
Subscription Plan Management No 
Tax Management No 
Trial Management No 
Usage Tracking/Analytics Yes 

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Alternatives

Alternatives