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Description

An organization's continuous improvement strategy includes the ability to effectively track issues, concerns, knowledge, and other information. Management will want to know if the team is working on resolving the customer's issue on priority when a customer raises an issue. Omnex's Problem Solver is a tool and knowledge bank that allows customers to track, manage and resolve problems. Problem Solver is a single repository for all internal and external problems. We have designed our software to address a variety quality assurance (external, internal, environmental, health, safety, and other issues). Define metrics and timelines for problem resolution. This includes: containment, corrections, corrective actions, reporting, and closure. Give suppliers the ability to take corrective action.

Description

Squadcast is a tool for incident management that was specifically designed for SRE. Squadcast Actions can help you create a culture of blamelessness by reducing the need to have physical war rooms.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Active Directory
Amazon CloudWatch
AppDynamics
AppSignal
Bugsnag
Checkmk
Crashlytics
Dynatrace
GitHub
LogicMonitor
Logstash
Nagios Core
Prometheus
Sentry
ServiceNow
SolarWinds Papertrail
Splunk Cloud Platform
Splunk Enterprise
Stackify Retrace
Zabbix

Integrations

Active Directory
Amazon CloudWatch
AppDynamics
AppSignal
Bugsnag
Checkmk
Crashlytics
Dynatrace
GitHub
LogicMonitor
Logstash
Nagios Core
Prometheus
Sentry
ServiceNow
SolarWinds Papertrail
Splunk Cloud Platform
Splunk Enterprise
Stackify Retrace
Zabbix

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

Free
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Omnex Systems

Founded

1986

Country

United States

Website

www.omnexsystems.com

Vendor Details

Company Name

Squadcast

Founded

2017

Country

United States

Website

www.squadcast.com/

Product Features

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Product Features

DevOps

Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports

Emergency Notification

Contact Management
Geo Targeting
Mass Notifications
Scenario Planning
Templates
Two-Way Communication

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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