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Description
ProProfs Help Desk was created to meet the ever-growing customer service industry's needs. This tool allows agents to effectively track user queries and requests. This type of issue tracking results in faster ticket resolution. ProProfs Help Desk, a cloud-based ticketing platform, is best known for its "shared mailbox" feature. Agents can access, view, and assign tickets to the relevant individual or team from the cloud-based ticketing system while using the collaborative email-like interface. Managers can also prioritize, label, or mark tickets that require immediate attention and resolution. Managers can also set up workflow rules that include filters, priorities and service level agreements.
Description
ProProfs Poll Maker provides a range of sophisticated tools for businesses, educators, and organizations to craft impactful online polls within minutes. With this platform, users can develop various poll formats, including multiple choice, check-boxes, and essay questions. It allows for the creation of text-based, image-based, and even mixed media polls that incorporate text, images, and videos. Users benefit from extensive customization options that enable them to choose different themes, include comment sections, randomize answer choices, and set expiration dates for their polls. Additionally, ProProfs ensures robust security measures to prevent repeat voting and offers the option to create password-protected polls. Detailed analytics are available for each poll, allowing users to understand responses better. Sharing these polls on social media platforms is straightforward, and they can also be seamlessly embedded in websites and blogs. Furthermore, the tool assists in market research by tracking voter locations, ensuring the integrity of the voting process by preventing duplicate entries, and offering the flexibility to keep results private or share them publicly. This comprehensive suite of features makes ProProfs Poll Maker a valuable resource for anyone looking to engage an audience and gather insights effectively.
API Access
Has API
API Access
Has API
Integrations
ProProfs Chat
Pricing Details
$15 per user per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ProProfs
Founded
2006
Country
United States
Website
www.proprofs.com
Vendor Details
Company Name
ProProfs
Country
United States
Website
www.proprofs.com/polls/
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Product Features
Polling
Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Phone Polling
Presentation Tools
Q & A
SMS Polling
Skip Logic
Supports Audio / Images / Video
