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Description
Elevate Your Business with Salesforce Expertise. As reliable Salesforce partners, we tackle your business obstacles using top-tier technologies. Each engineer and consultant in our team holds a Salesforce Certification, ensuring your challenges are addressed by the best in the field. Cyrtene stands out as one of the select registered Salesforce Partners in both Ohio and Central Ohio, uniquely focusing on the needs of small and medium-sized enterprises. We regard our clients as collaborators, dedicating ourselves to the success of your projects, because your achievements directly reflect our own. Additionally, explore Pro Dart – a comprehensive software solution designed for Economic Development Organizations, empowering you to manage your operations expertly. With Sales Cloud, provide your team with the leading CRM to effectively manage leads and enhance opportunity closure rates, supported by our certified Sales Cloud consultants. Furthermore, benefit from Service Cloud customizations to deliver exceptional customer support using a highly intuitive and adaptable service platform, all powered by Cyrtene's expertise. This commitment to excellence ensures that your organization is equipped to thrive in a competitive environment.
Description
Cloud-based contact center solutions tailored for your organization. Enhance your internal and external communication processes with Vonage's contact center offerings. Businesses utilizing Salesforce can benefit from our integrated contact center solution, previously known as NewVoiceMedia, which enhances both customer and agent interactions. We also offer a variety of cloud contact center solutions suitable for businesses of all sizes and requirements. Vonage seamlessly combines contact center functions with unified communications, consolidating your communication needs onto a single, adaptable cloud platform. Utilize the full spectrum of Salesforce features and insights to engage with customers on a personal level and facilitate quicker, more efficient calls, all made possible through our robust integration with Salesforce. Make intelligent and swift routing decisions based on any Salesforce object, guaranteeing that the most qualified agent connects with the appropriate customer. Equip your agents with the tools necessary for engaging and productive conversations, ensuring every interaction is a positive one. This comprehensive approach not only streamlines communication but also enhances overall customer satisfaction.
API Access
Has API
API Access
Has API
Integrations
5X
Call Optix
Daisee
Data Virtuality
Easyflow
ExecVision
FetchIt
Gong
Google Cloud Contact Center AI
Jiminny
Integrations
5X
Call Optix
Daisee
Data Virtuality
Easyflow
ExecVision
FetchIt
Gong
Google Cloud Contact Center AI
Jiminny
Pricing Details
$25 per user, per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cyrtene
Country
United States
Website
www.cyrtene.com
Vendor Details
Company Name
Vonage
Founded
2001
Country
United States
Website
www.vonage.com/contact-centers/
Product Features
Project Management
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Inside Sales
Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration